DECLARATION

I, Tushar Kanti Ghosh , a student of Lakhimpur Commerce College,

Department of Management hereby declare that the internship report titled
“State Bank Of India”(SBI) is based my personal observation, experiences
and study conducted during my internship at SBI, Banderdewa Branch from
23/06/2025 to 07-07-2025 .

This report is an original work carried out under the supervision of Dr

Rashmi Sarda and has not been submitted elsewhere for any other
academic purposes .

Tushar Kanti Ghosh

Date :
 ACKNOWLEDGEMENT
I Express my sincere gratitude to the State Bank Of India(SBI),
Banderdewa Branch for giving me the Opportunity to undergo an
internship and experience the professional working environment of the
banking Industry. I would like to extend my heartfelt thanks to Dr Rashmi
Sarda mam,my guide and mentor during this Internship, for her valuable
guidance, support, and encouragement throughout my learning period. I
am also grateful to the offers, staffs at Banderdewa Branch for their
cooperation, and to my professors at Lakhimpur Commerce College,
Department of Banking and Insurance, for motivating me apply
theoretical Knowledge to practical situations. Finally, I thank my family
and friends for their continuous encouragement and moral support.

Tushar Kanti Ghosh

Date :
 Table of contents
Chapters
1) Introduction-
1.1 Introduction
1.2 Objectives of internship
1.3 Significance of internship
2) Organisation profile-
2.1 State Bank Of India – Overview
2.2 Organisational Structure
2.3 Mission and Vision
3) Duties and Learnings-
3.1 Duties and tasks assigned
3.2 Learning outcomes
4) Findings and Suggestions
4.1 Finding of Internship
4.2 Suggestion
5. Conclusion
INTRODUCTION
 BANKING INDUSTRY ANALYSIS:
The Banking industry comprises of segments that provide financial assistance
and advisory services to its customers by means of varied functions such as
commercial banking, wholesale banking, personal banking, internet banking, mobile
banking, credit unions, investment banking and the like. With years, banks are also
adding services to their customers.
The Indian banking industry is passing through a phase of customers market. The
customers have more choices in choosing their banks. A competition has been
established within the banks operating in India. With stiff competition and advancement
of technology, the services provided by banks have become more easy and convenient.
The past days are witness to an hour wait before withdrawing cash from accounts or a
cheque from north of the country being cleared in one month in the south. Banks are
among the main participants of the financial system in India. Banking offers several
facilities & Opportunities. This section provides comprehensive and updated
information, guidance and assistance in all areas of banking in India. Bank of Hindustan,
set up in 1870, was the earliest Indian Bank . Banking in India on modern lines started
with the establishment of three presidency banks under Presidency Bank's act1876 i.e.
Bank of Calcutta, Bank of Bombay and Bank of Madras.
HISTORY OF BANKING
Banking is nearly as old as civilization. The history of banking could be said to have
started with the appearance of money. Cheque and printed paper money appeared in
the 1700’s and 1800’s. With many banks created to deal with increasing trade. The
history of banking in each country runs in lines with the development of trade and
industry, and with the level of political confidence and stability. The ancient Romans
developed an advanced banking system to serve their vast trade network, which
extended throughout Europe, Asia and Africa,

In England merchant started to ask goldsmiths to hold gold and silver in their safes
in return for a fee. Receipts given to the Merchant were sometimes used to buy or sell,
with the metal itself staying under lock and key. The goldsmith realized that they could
lend out some of the gold and silver that they had and charge interest, as not all of the
merchants would ask for the gold and silver back at the same time. Eventually, instead
of charging the merchants, the goldsmiths paid them to deposit their gold and silver.
The bank of England was formed in 1694 to borrow money from the public for the
government to finance the war of Augsburg against France. By 1709, goldsmith were
using bank of England notes of their own receipts. New
INDIAN BANKING INDUSTRY ANALYSIS:
The banking scenario in India has been changing at fast pace from being just the
borrowers and lenders traditionally, the focus has shifted to more differentiated and
customized product/service provider from regulation to liberalization in the year 1991,
from planned economy to market.

Economy, from licensing to integration with Global Economics, the changes have
been swift. All most all the sector operating in the economy was affected and banking
sector is no exception to this. Thus the whole of the banking system in the country has
undergone a radical change. Let us see how banking has evolved in the past 57 years of
independence.

After independence in 1947 and proclamation in 1950 the country set about drawing
its road map for the future public ownership of banks was seen inevitable and SBI was
created in 1955 to spearhead the expansion of banking into rural India and speed up the
process of magnetization, Political compulsion’s brought about nationalization of bank
in 1969 and lobbying by bank employees and their unions added to the list of
nationalized banks a few years later.

Slowly the unions grew in strength, while bank management stagnated. The casualty
was to the customer service declined, complaints increased and bank management
was unable to item the rot.

In the meantime, technology was becoming a global phenomenon lacking a vision of

the future and the banks erred badly in opposing the technology up gradation of banks.
They mistakenly believed the technology would lead to retrenchment and eventually the
marginalization of unions.

The problem faced by the banking industry soon surfaced in their balance sheets.
But the prevailing accounting practices unable banks to dodge the issue.

The rules of the game under which banks operated changed in 1993. Norms or
income Recognition, Assets classification and loan loss provisioning were put in place
and capital adequacy ratio become mandatory. The cumulative impact of all these
changes has been on the concept of state ownership in banks. It is increasingly
becoming clear that the state ownership in bank is no longer sustainable.

The amendment of banking regulation act in 1993 saw the entry of new private sector
banks and foreign banks. Technology transformed the banking industry in the 1900’s
round the world, banks merged into larger and fewer groups and expanded into other
country.
1.1 : Introduction ( State Bank of India)
The State Bank of India (SBI) is the largest public sector bank in India and one of the
oldest financial institutions in the country. It was originally established in 1806 as the
Bank of Calcutta, later renamed the Imperial Bank of India in 1921. After nationalization
in 1955, it became the State Bank of India, with the Government of India as its principal
shareholder.

SBI plays a vital role in the country’s economic development by offering a wide
range of banking and financial services including deposits, loans, digital banking,
foreign exchange, and government schemes. With over 22,000 branches and 60,000
ATMs across India and a presence in more than 30 countries, SBI continues to lead
India’s banking industry with innovation, trust, and customer-centric services.

The bank also provides digital solutions through platforms like YONO (You Only
Need One), which offers customers seamless access to banking, shopping, and
financial services. Over the years, SBI has earned the trust of millions through its
commitment to transparency, financial inclusion, and technological advancement .

The SBI Banderdewa Branch, located PTC, near,Gate,serves as a key financial

institution for the people of that area. The branch provides various banking services
such as account opening, deposits, withdrawals, loan processing, and customer
service support. It also plays an active role in implementing government schemes like
PMJDY, PMSBY, PMJJBY, and APY, ensuring financial inclusion for rural and semi-urban
customers. The branch is managed by an efficient and experienced team:

Branch Manager : Mr. Saurav Das

Deputy Manager

Service Manager

Loan Manager

Under their supervision, the branch maintains smooth operations, customer

satisfaction, and efficient delivery of banking services. During my internship, I had the
opportunity to observe and learn from their teamwork, professionalism, and
commitment to customer care.
1.2. Objectives of the Internship
1. The main objective of the project is to analyze and study in efficient way the working of
banking sector, SBI Bank.

2. To analyze and study the different policies, services and product offered by the bank.

3. To understand the various aspect of net banking for bank as well as customers and
bank’s steps and policies to influence an d attract customer to opt for net banking.

[Link] understand the requirement and acceptance of the customers towards SBI To perform
a SWOT analysis on sbi .

[Link] understand daily banking operations such as banking products and services applicable
for Customers and their documentation required

6. To observe the working structure and develop communication and problem solving
skills.

[Link] of internship
The internship at the State Bank of India (SBI), Banderdewa Branch was an
important and enriching part of my [Link] course, as it provided me with valuable real-
life experience in the banking sector. It offered me the opportunity to observe and
understand the practical functioning of a bank, including how customers are served and
how various transactions are handled on a daily basis. This internship allowed me to
apply my classroom knowledge to real-world situations and gain a deeper
understanding of key banking operations such as deposits, loans, and customer
service. Throughout the internship period, I developed essential professional qualities
like effective communication, confidence, accuracy, and teamwork, which are crucial
for success in the banking environment. I also learned the importance of maintaining
professionalism and customer satisfaction while ensuring smooth day-to-day
operations.

Overall, this internship proved to be a valuable learning experience that enhanced

my practical knowledge, strengthened my interpersonal skills, and prepared me for
future career opportunities in the financial and business sector
ORGANIZATION
PROFILE
[Link]:-
The State Bank of India (SBI) is an Indian multinational, public sector banking and
financial services statutory body. It is a government corporation statutory body
headquartered in Mumbai, Maharashtra, SBI is ranked as 216 th in the Fortune Global
500 list of the world’s biggest corporations of 2018. It is the largest bank in India with a
23% market share in assets, besides a share of one-fourth of the total loan and deposits
market.

State Bank of India is the largest and one of the oldest commercial bank in India, in
existence for more than 200 years. The bank provides a full range of corporate,
commercial and retail banking services in India. Indian central bank namely Reserve
Bank of India (RBI) is the major share holder of the bank with 59.7% stake. The bank is
capitalized to the extent of Rs.646bnwith the public holding (other than promoters) at
40.3%. SBI has the largest branch and ATM network spread across every corner of India.
The bank has a branch network of over 14,000 branches (including subsidiaries). Apart
from Indian network it also has a network of 73 overseas offices in 30 countries in all
time zones, correspondent relationship with 520International banks in 123 countries. In
recent past, SBI has acquired banks in Mauritius. Kenya and Indonesia.

The bank is listed on the Bombay Stock Exchange, National Stock Exchange. Kolkata
Stock Exchange, Chennai Stock Exchange and Ahmedabad Stock Exchange while its
GDRs are listed on the London Stock Exchange. SBI group accounts for around 25% of
the total business of the banking industry while it accounts for 35% of the total foreign
exchange in India. With this type of strong base, SBI has displayed a continued
performance in the last few years in scaling up its efficiency levels.

HISTORY-
The origin of the State Bank of India goes back to the first decade of the
nineteenth century with the establishment of the Bank of Calcutta in
Calcutta on 2 June 1806, later renamed. the Bank of Bengal. The Bank of
Bengal was one of three Presidency banks, the other two being the Bank of
Bombay (incorporated on 15 April 1840) and the Bank of Madras
(incorporated on 1 July 1843). All three Presidency banks were incorporated
as joint stock companies and were the result of royal charters. These three
banks received the exclusive right to issue paper currency till 1861 when,
with the Paper Currency Act, the right was taken over by the Government of
India. The Presidency banks amalgamated on 27 January 1921, and re-
organised banking entity took as its name Imperial Bank of India. The
Imperial Bank of India remained a joint stock company but without
Government participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the
Reserve Bank of India, which is India's central bank, acquired a controlling
interest in the Imperial Bank of India. On 1 July 1955, the imperial Bank of
India became the State Bank of India. In 2008, the Government of India
acquired the Reserve Bank of India's stake in SBI so as to remove any
conflict of interest because the RBI is the country's banking regulatory
authority.
In 1959, the government passed the State Bank of India (Subsidiary
Banks) Act, which made eight state banks, the associated of SBI
subsidiaries that had belonged to princely states prior to their
nationalization and operational take-over between September 1959 and
October 1960. This acquisition was in tune with the first Five Year Plan,
which prioritised the development of rural India. The government integrated
these banks into the State Bank of India system to expand its rural
outreach. In 1963, SBI merged State Bank of Jaipur (est. 1943) and State
Bank of Bikaner (est. 1944).
SBI has acquired local banks in rescues. The first was the Bank of Bihar
(est. 1911), which SBI acquired in 1969, together with its 28 branches. The
next year SBI acquired National Bank of Lahore (est. 1942), which had 24
branches. Five years later, in 1975, SBI acquired Krishnaram. Baldeo Bank,
which had been established in 1916 in Gwalior State and were identified by
the same blue keyhole logo.
2.2 : Organisational Structure :-
The State Bank of India (SBI) follows a well-defined
organisational structure to ensure smooth and efficient
functioning at all levels. It has a hierarchical structure, starting
from the top management at the head office to branch-level
employees who directly serve customers.
At the Banderdewa Branch, where I completed my internship, the
structure is as follows:
1. Branch Manager – Mr. Saurav Das
Responsible for overall management of the branch.
Supervises all banking activities and ensures smooth operations.
Guides employees and ensures customer satisfaction
2. Deputy Manager –
Assists the Branch Manager in managing day-to-day
operations. Handles loan processing, account verification, and
approvals.
3. Cashier / Clerk-
Responsible for handling cash transactions, deposits,
withdrawals, and cheque clearances. Maintains records of daily
transactions and balances.
4. Customer Service Executive-
Helps customers open new accounts and explains various
banking services. Assists in filling forms, YONO registration, and
government schemes.
2.3. Bank’s Mission and Vision :-

The Bank’s Mission

Committed to provide
simple, responsive &
innovative Financial
Solution.
Bank’s Vision
Be the Bank of Choice For A
Transforming India

Bank’s Value
Service| Transparency| Ethics|
Politeness| Sustainability
Mission:
The mission of the State Bank of India (SBI) is to be the bank of choice for
customers and employees by Providing trusted and high-quality banking
services. SBI aims to promote economic growth by supporting Individuals,
businesses, and communities through responsible and customer-friendly
banking.

Main Goals of SBI’s mission include:

1. Providing affordable and accessible banking services to all sections of
society.
[Link] digital and modern banking solutions for convenience and
efficiency.
3. Maintaining trust, transparency, and integrity in all operations.

[Link] government schemes and financial inclusion programs.

Vision :
The vision of the State Bank of India is to be the most trusted, respected,
and innovative bank, offering World-class financial solutions and
contributing to India’s development. SBI’s vision focuses on:
Becoming a leading global bank with strong domestic and
international presence.
Ensuring customer satisfaction and employee growth.
Encouraging innovation and technology-driven banking.
Building long-term relationships based on trust and service excellence
DUTIES AND TASKS
ASSIGNED
3.1 : Duties and Tasks :
During my internship at State Bank of India (SBI), Bandardewa Branch, I was
assigned several duties and tasks to help me gain practical experience in
banking operations. The main tasks included:
[Link] provide Customer Service Assistance :
Helping customers with account-related queries. Assisting customers in
filling forms and understanding banking procedures.
2. The process of Deposits and Withdrawals from the bank
account :
Observing and assisting in deposit and withdrawal transactions. Learning
how to maintain proper cash records and passbooks.
3. To assisting customers what are document required for apply
a loan :
Understanding the procedure for different types of loans. Assisting staff in
basic documentation for loan applications.
4. Teach customers how to use Digital Banking (YONO) :
Helping customers with YONO account registration and transactions.
Educating customers about the features of digital banking.
5. To provide information about Government Schemes:
Learning about various government schemes offered by SBI. Assisting
customers in applying for these schemes and filling the required forms.
6. The process of Record Keeping and Documentation:
Observing how bank documents are maintained. Assisting in organizing
files and records for proper documentation.
7. Help customer to Account Opening Procedures :
I learned the process of opening savings and current accounts
Necessary documents required for account opening
8. Help customer to understand KYC :
I helped in verifying and updating customer KYC details. Necessary
document required for KYC updatation .
9. Awareness of Banking Forms:
 I be came familiar with different forms used in banking operations, Such
as account opening forms, NEFT/RTGS forms, cheque book, request Form
and KYC update forms, Adhere link from, ATM card apply form.
10. Observation of Daily Operations:
I observed how the branch operates daily, including cash handling,
customer interactions, and internal communication between departments
like accounts, loans, and services.
11. Learn the procedures of Adhere and PAN Linkage:
I helped in verifying and linking customer Adhere numbers and PAN cards
with their bank accounts as per RBI and SBI guidelines.
[Link] Process of updating Passbook:
I assisted customers in updating Passbook using the
passbook printing machine and learned how Account details are
automatically synchronized in the system.

3.2 : Learning Outcomes

During my internship at State Bank of India (SBI), Banderdewa
Branch, I gained valuable knowledge and Skills that will help me
in my future career. The key learning outcomes include :-

1. Practical Knowledge of Banking Operations :

Gained first-hand experience in deposits, withdrawals, and
account management. Learned how banks process loans and
maintain accurate records

2. Customer Service Skills :

Improved communication and interpersonal skills by assisting
customers. Learned how to handle customer queries and provide
solutions efficiently
3. Digital Banking Awareness:
Learned to use YONO and assist customers with digital
banking services. Gained knowledge about online transactions, e-
banking, and mobile banking applications.

4. Understanding Government Schemes :

Learned about various government schemes implemented
through SBI. Understood the procedure for guiding customers to
avail these schemes.

5. Documentation and Record-Keeping Skills:

Learned the importance of proper documentation and
maintaining records. Gained knowledge of filling and organizing
banking forms accurately.

6. Professionalism and Work Ethics:

Developed discipline, punctuality, and teamwork skills.
Observed how a professional banking environment operates
efficiently

7. Time Management and Discipline:

I developed the habit of punctuality and learned to complete
tasks within deadlines while maintaining accuracy and
professionalism.

8. Knowledge of Financial Products:

I gained awareness of different financial products such as
savings accounts, current accounts, loans, fixed deposits, and
recurring deposits.

9. Understanding Compliance and Security:

 I understood the importance of KYC, data privacy, and RBI
guidelines in maintaining transparency and preventing fraud.

10. Confidence and Professional Behaviour:

Working in a formal environment helped me build confidence,
improve my presentation, and adopt a professional attitude .
FINDING
&
SUGGESTION
4.1: Finding Of Internship :
During my internship at State Bank of India (SBI), Banderdewa
Branch, I made several important observations and findings:

1. Customer Service is Key:

The branch emphasizes excellent customer service. Staff are
trained to handle queries patiently and provide accurate
information.

2. Efficiency in Banking Operations :

Every process, from deposits and withdrawals to loan
processing, is well-organized and systematic. Proper
documentation and record-keeping are strictly followed to avoid
errors.

3. Use of Technology :
Digital banking through YONO and online transactions have
simplified banking for customers. Customers are encouraged to
use mobile and online banking to save time.

4. Government Schemes Awareness:

The branch actively promotes government schemes and
ensures customers are aware of their benefits. Staff guide
customers step by step to avail these schemes.

5. Teamwork and Coordination :

The staff work as a team to maintain smooth branch
operations. Cooperation among employees ensures better
service delivery.

6. Practical Application of Knowledge :

 The internship helped me connect theoretical knowledge from
college with real-life banking operations.

4.2 : Suggestions :
Based on my observations and experience during the
internship at State Bank of India (SBI), Banderdewa Branch, I
would like to make the following suggestions:

1. Enhance Digital Awareness :

Conduct more awareness programs for customers to use
digital banking tools like YONO and online transactions.

2. Customer Service Improvement :

Continue regular training for staff to handle customer queries
more efficiently and reduce waiting time.

3. Documentation Process :
Introduce more user-friendly forms and guides for customers to
simplify documentation for loans, deposits, and nd government
schemes etc.

4. Feedback System:
Implement a simple feedback system for customers to share
their experiences and suggestions for branch Improvement.

5. Internship Program
Extend the internship program to include more practical
exposure in different departments of the bank for Better learning.
These suggestions aim to improve customer experience,
operational efficiency, and learning Opportunities for interns in
the future.
 CONCLUSION
My internship at the State Bank of India, Banderdewa Branch
was a valuable experience that helped me gain a Practical
understanding of how a bank operates on a daily basis. It allowed
me to apply my classroom knowledge to real-life banking
situations and observe the functioning of different departments
such as Customer service, loans, and deposits. I also learned
about various banking services, digital platforms like YONO, and
government schemes aimed at promoting financial inclusion.
The bank has good relationship with its customers. The
customers are satisfied with the relationship manager service
provided by SBI Bank. The bank and its customers have a long-
term relationship. SBI Bank has the tendency to retain its
customers at any cost as they believe that the customer is
important. “A Bank to the common man. The Banker to every
Indian “so that’s why they try to maintain good and long-term
relations to their customers.
This internship greatly improved my communication,
teamwork, and professional behaviour. It gave me a clear idea of
the responsibilities, discipline, and accuracy required in the
banking profession. Overall, the Experience not only enhanced
my technical knowledge but also strengthened my confidence
and prepared me for future opportunities in the financial and
business sectors.
REFERENCES
[Link] Bank Of India(Official Website):
[Link]
2. SBI Annual Report
3. Work dairy
4. Class Notes, Department of Banking
and Insurance, guide from teachers,
Lakhimpur Commerce College