Call Management System (CMS)
R18
Release Notes
Issue 1.1
October 13, 2015
CMS R18 Release Notes
TABLE OF CONTENTS
1. PURPOSE ...................................................................................................... 3
2. DOCUMENT CHANGE HISTORY ..................................................................... 3
3. CMS R18 FUNCTIONALITY ............................................................................. 3
3.1. CMS R18 PROVIDES SUPPORT FOR PRIOR CMS PLATFORMS & CONFIGURATIONS. .....................................................3
3.2. TENANT DATA ACCESS CONTROLS.......................................................................................................................4
3.3. TIME ZONE DATA ARCHIVING ENHANCEMENTS ......................................................................................................4
3.4. SOFTWARE REFRESH .........................................................................................................................................4
3.5. WEB CLIENT IMPROVEMENTS ............................................................................................................................4
3.6. CM 7 SUPPORT ...............................................................................................................................................4
3.7. CMS R18 RESOLVED ISSUES AND OTHER IMPROVEMENTS ......................................................................................5
4. INSTALLATION AND DOWNLOAD INSTRUCTIONS ......................................... 5
5. KNOWN ISSUES IN CMS R18 ......................................................................... 5
5.1. ISSUES WITH DESIGNER REPORT .........................................................................................................................6
5.2. MOBILE APP IS NOT SUPPORTED FOR CMS R18...................................................................................................6
APPENDIX A: PATCH INSTALLATION INSTRUCTIONS ........................................... 7
APPENDIX B: LIST OF RESTRICTED KEYWORDS IN DESIGNER REPORTS ............... 8
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CMS R18 Release Notes
1. Purpose
The release notes provide information about the GA version of the Call Management System
(CMS) R18 software. The release notes include last minute information that is not incorporated
into the standard documentation as well as a very high level of the release content.
For details about the features included in CMS R18 please see the product documentation
posted at [Link]
The following table describes the release details:
Product Version Required patch
Call Management 700510755 - CMS Server – r18Sfa.b (for Solaris [Link] (for Solaris SPARC platforms)
System R18 SPARC platforms) [Link] (for Solaris x86 platforms)
[Link] 700510754 - CMS Server – r18Xfa.b (for Solaris x86 r18fa.b_cmsp1-[Link] (for Linux platforms)
platforms)
700510762 - CMS Server – r18Lfa.b (for Linux
platforms)
CMS Supervisor Web – cmsweb18Xfa.b (for None
Solaris)
CMS Supervisor Web – cmsweb18Lfa.b (for Linux)
CMS Supervisor PC Client– R18 MA.18 None
IMPORTANT: Patch #1 is required for CMS R18. Patch installation details can be found in
Appendix A
2. Document Change History
Issue Number Date Comment
1.0 2 October 2015 Initial Release
1.1 13 October 2015 Added information about minimum 10 second
refresh rate for R18 Integrated reports.
Provided additional information on Designer
report issues in section 5.1
3. CMS R18 Functionality
3.1. CMS R18 Provides support for Prior CMS Platforms & Configurations.
The CMS R18 release delivers the following features:
Support upgrades to the Oracle T4 and Oracle x4270 as well as upgrades to Dell 620 and
Dell 720 platforms.
Support for new sales on the Dell R220, Dell R630, Dell R730 platforms.
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CMS R18 Release Notes
Continued support for virtualized deployment on VMWare, this includes new sales and
upgrades to existing VMWare deployments.
All other previously sold Oracle servers not mentioned above are not supported for
upgrade.
New platforms will be sold headless (no Video, Keyboard, Mouse included with
platform). Linux moves to an ASCII-only console.
3.2. Tenant Data Access Controls
Tenant Data Access extends the current CMS user data access management features.
Allowing service providers to partition an ACD to be used by multiple tenants/customers
Allowing business units sharing the same ACD to manage and have access to their own
data.
Updated Permission checking
3.3. Time Zone Data archiving enhancements
New time zone data archiving extends the current CMS time zone archiving and reporting
capabilities.
Allows additional aggregation of the interval data based on the time zone of the
associated tenant.
Allows one additional time zone aggregation of the interval data for each ACD
3.4. Third Party Software refresh
The CMS R18 release includes Informix version 12 along with data compression.
Java is upgraded to version 8 and Tomcat is version 10.
Linux deployments are version 6.6.
Solaris deployments continue to be Solaris 10
3.5. Web Client Improvements
CMS Web is updated and enhanced to provide the following operations
Support for Integrated reports
Support for limited administration. CMS Web will allow for agent skill changes.
Update the look and feel based on usability studies.
3.6. CM 7 support
The following features are available only with CMS integration with CM 7
Support for the new Attribute data field available on the Agent form in CM 7
Support for 24,000 measured trunks
Support for 360,000 agent skill pairs
Support for 2000 location IDs
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CMS R18 Release Notes
3.7. CMS R18 Resolved Issues and Other Improvements
Beginning with CMS R18, capacities information can now be found in the CMS Overview and
Specifications document posted on [Link]. The CMS Capacities document is no
longer available as a separate document.
The CMS R18 release includes the following fixes:
Move user passwords over during CUE or Platform Upgrade processes from existing
CMS systems.
Update Free Space Allocation screen to account for data compression with Informix 12
Improve Supervisor Web to properly check for all expired user passwords.
Fix issues with grid rotation and columnar tables in Supervisor Web client.
Add search to Supervisor Web client
Maintenance backups to NFS will now send an error to elog when device is not
available.
3.8. Integrated Reports changes
Beginning with CMS R18, Integrated reports will query the historical database more frequently
in order to provide more accurate data to the user.
As a result of this change, the minimum refresh rate for Integrated reports will be 10 seconds.
4. Installation and Download Instructions
For installation and upgrade implementation options, please consult your Account team or
Sales team.
NOTE:
Please be sure to use the latest “Software Implementation, Maintenance and Troubleshooting”
document for proper instructions.
For upgrade, customers should consult the “CMS Overview and Specifications” document to
determine the proper upgrade procedure to use.
5. Known Issues in CMS R18
All known issues are targeted to be resolved in the first Service Pack for CMS R18 in early
calendar 2016.
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CMS R18 Release Notes
5.1. Issues with Designer Report executed from the web client
Designer reports may not run successfully in the web client if the report contains a certain
entries in text fields. This issue has existed in the CMS product since the introduction of the
web client in CMS R16.3.
If a text field is added to a designer report, the report execution may fail in the web client with
an error indicating a failure to set the report input under the following conditions:
- The text field contains certain special characters such as a single quote in the middle of
a word.
- The name of the font that the text field uses includes a space (for example, “Courier
New” or “Times New Roman”). Fonts with single word names (example, “Arial”) work
fine.
- The text in the field, included in double quotes, contains a word that is a reserved
keyword in the CMS software such as “text” or “label”. See Appendix B for a full list of
keywords to be avoided.
5.2. Mobile App is NOT supported for CMS R18
The mobile app will be available with the first service pack deployment for CMS R18.
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CMS R18 Release Notes
Appendix A: Patch Installation Instructions
CMS R18 requires patch #1.
Download the patches and installation instructions at:
[Link]
[Link]?contentId=C20159241213595190_4&productId=P0030&releaseId=18.0.x
A PSN that describes the issues resolved is attached to the download page as “Related
Documentation”
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CMS R18 Release Notes
Appendix B: List of Restricted Keywords in Designer Reports
and
avg
base
by
border
chart
collect
color
count
connect
desc
depend
distinct
duration
elev
from
group
in
is
item
limits
max
merge
min
name
not
or
order
partial
roll
rows
sort
stack
sum
table
text
title
type
unique
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