WAYS TO COMMUNICATE
You can communicate
Face to face.
By e-mail
By fax
By letter.
By phone.
Text message.
In pairs, discuss which communication habits are true for you
and your partner
ANNOUNCING
IDENTITY
Person calling
Person called
Hello, this is Barbara
Ling.
Hello, David Jackson.
My names Daniel Wong.
Can I help you?
Good morning, its
Peter Park here.
Marketing Services.
Good Morning.
ASKING IF
SOMEONE IS IN
Person calling
Person called
Can I speak to Mr. Lee,
please?
Hold the line, please.
Hello, is Laura there?
Hold on, please, Ill see.
Hi, its Jim Wilson here.
Is Sandra in?
Yes, Ill just get her.
Can I speak to S.O. in
Marketing, please?
Yes, just a moment.
PERSON WANTED IS
NOT THERE
Person called
Im afraid she isnt at the moment.
Sorry, hes just gone out. Would you
like to call back later?
Shes away for a few days. Can I give
her a message?
You
can contact him/her on the mobile.
The number is 70090811
WHEN WILL THE PERSON
WANTED BE IN?
Person calling
Person called
She should be back by
4 oclock.
What time will she be
back?
Will he be bacl later
today?
Can I contact her
tomorrow?
Were expecting him at
around 11.
Shes due back
tomorrow.
CALLING OFF
Person calling
Ill get back to you
soon.
Thanks very much.
Goodbye.
Person called
Well be in about it
soon. Goodbye.
Ok. Bye.
Thanks for calling.
Bye.
Complete the sentences with words
HOLD
SEE
IN
HELP
MOBILE
HERE
MOMENT
from the list.
1. Can I _________ you?
2. Just a _________ , please.
3. Wait a minute, Ill _________ if shes here.
4. Ill get the information you want. Do you
mind _________ on?
5. Try calling back _________ one hour.
6. Sorry he is not _________ in this moment.
7. You should be able to call her on her
_________
LISTENING ACTIVITY: Listen to two
phone conversations and complete the
table.
CALL
WHERE
IS COUNTRY
THE
OF
PERSON
MEETING
THE CALLER
WANTS ?
1
2
NUMBER OF
CALLER
Listen to the two calls again. Write a
message for each of the people wanted.
Phone message
Telephone message
Caller: David B.
Message: _____________
____________________
____________________
____________________
____________________
___________
Message for: _________
Call from: ___________
Message: _____________
____________________
____________________
____________________
___________
Listen to the phone conversation and decide which
message pad has the correct information
Telephone message
Telephone message
Hannah Booth called. Wants
Carla parkers email adress
and phone number in Taiwan.
In until 6:00.
Shell call me.
Hannah Booth called. Wants
Carla Parkers phone number in
Taiwan, Back in an hour.
Call her,
Telephone message
Hannah Booth called. Wants
Carla parkers details:
Company name and phone nember
in Taiwan. In until 6:00.
Call her.
Listen again and complete the table.
Person
called
Caller
Request
Who will make
the next call?
Listen a conversation
and
complete the
Person
Caller
Request
Whotable.
will make
called
the next call?
Listen to the caller who ask you how to spell
these names. Then listen to the correct
spelling.
1. Wallace
2. Lefevre
3. Schoppen
4. McDonagh
5. Takamura
6. Cricchi
COULD
WOULD
CAN
If you dont know a callers name.
GIVE
Could you give me your name, please?
COULD and WOULD
If you arent sure of the name of the callers company.
REPEAT
are more polite than CAN
Would you repeat the name of your company, please?
If you want to know where the caller is calling from.
TELL
Can you tell me where youre calling from, please?
Make questions using COULD, WOULD and CAN.
1. You arent sure what is the callers name. (Tell)
2. You want to know the callers telephone number. (Give)
3. You dont know how to spell the callers name. (Spell)
4. You didnt hear the callers address clearly. (Repeat)
5. You want to find out when the caller will be in the
office tomorrow. (Tell)
6. You arent sure about the delivery date of your order.
(Confirm)
Make questions using COULD, WOULD and CAN.
1. Can you tell me your name please?. (Tell)
2. Could you give your phone number please?. (Give)
3. Could your spell your name please?. (Spell)
4. Would you repeat your adress again please?. (Repeat)
5. Can you tell me when you will be in the office tomorrow
please? (Tell)
6. Can you confirm the delivery date of my order please?
(Confirm)
It
is necessary to take notes during
phone conversations. You can do this by
shortening words (days of the week) and
using abbreviations.
Days of
the week:
Mond
Tues
Wednes
Thur
Fri
Satur
Sun
DAY
Re/re = about, regarding, on the subject of
e.g. = for example
NB = note, notice especially
i.e. = that is, like
p.a. = per/each year
c = about, approximately
cf. = compare with
a.m. = morning
p.m. = afternoon
eve = evening
HQ = headquarters
MD = Managing Director
info = information
asap = as soon as possible
sb / so = somebody / someone
@ = at
v (versus) = against
& = and
pl / pls = please
no. = number
Rewrite these notes in full sentences.
1. Meet Rosalia Tues @ 3 p.m.
2. Send Mauro info re sales asap.
3. Can sb go to HQ on Thurs a.m.
4. Urgent meeting Mon a.m. re sales & stock.
5. Ring Gina asap, i.e. @ 2 p.m.
Now put these sentences into note form.
1.
Please call adriano about the meeting on Tuesday
afternoon.
2. People
wants information about the number of
Headquearters each year.
3. Note
that the Managing director will be away
fromTuesday to Thursday.
4. I
need information about the meeting for example
the number of my new office. Send it asap please.
January
February
March
Months
of the
year
April
May
June
July
August
September
October
November
December
1st First
2nd Second
3rd Third
4th Fourth
5th Fifth
In British English; dates using only numbers:
give the day; then the month, then the year,
e.g. 8 May 2002 = 8/5/02
In American English, the order is month, day,
year,
e.g. 8 May 2002 = 5/8/2002
Listen to the callers who ask when cartain things
happened or will happen.
1.
9 July 2004
2. 17/9/01
(BrE)
3. Wednesday
4. 7
6.
2/11/03 (AmE)
7.
Thursday March 15
June 12
December 1983
5. Tuesday
25 April
8.
29 August 1999
9.
10 May 2006
10.
21/10/12 (BrE)
02/02/1984
14/06/2001
27/12/1993
30/10/2005
05/09/1999
Next week we are going to have a quiz:
Contents: note-taking, dates (Dictation)
