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Conflict Management Philosophies

The document discusses various perspectives on conflict and its causes within organizations. It identifies reasons for conflict such as emotions, leadership styles, and personality types. It also differentiates between complementary and non-complementary transactions in relationships. Additionally, it outlines types of conflict and different modes for handling conflict, including competing, collaborating, compromising, accommodating, and avoiding. For each conflict handling mode, it provides details on its fundamental premises, strategic philosophies, appropriate uses, and potential drawbacks.

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Pulkit Sharma
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0% found this document useful (0 votes)
176 views22 pages

Conflict Management Philosophies

The document discusses various perspectives on conflict and its causes within organizations. It identifies reasons for conflict such as emotions, leadership styles, and personality types. It also differentiates between complementary and non-complementary transactions in relationships. Additionally, it outlines types of conflict and different modes for handling conflict, including competing, collaborating, compromising, accommodating, and avoiding. For each conflict handling mode, it provides details on its fundamental premises, strategic philosophies, appropriate uses, and potential drawbacks.

Uploaded by

Pulkit Sharma
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Conflict

Different views. Traditional Interactionist Human relations

Reasons for conflict


Emotions and Ego-states Managerial Style Attitudes Personality Types Power clashes Leadership Styles

Non-Complementary Transactions

P A
C

C P
A

COMPLEMENTARY TRANSACTIONS

TYPES OF CONFLICT
Functional & dysfunctional conflict Task Conflict Relationship conflict Process conflict Cognitive conflict

CONFLICT HANDLING MODES


Competing Collaborating Compromising Accommodating Avoiding

Avoiding (Turtle) No Winners, No Losers


Fundamental premise: This isn't the right time or place to address this issue Strategic philosophy: Avoids conflict by withdrawing, sidestepping, or postponing

Cont
When to use: When the conflict is small and relationships are at stake When more important issues are pressing and you feel you don't have time to deal with this particular one When you see no chance of getting your concerns met When you are too emotionally involved and others around you can solve the conflict more successfully Drawbacks: Important decisions may be made by default Postponing may make matters worse

Competing (Shark) I Win, You Lose


Fundamental premise: Associates "winning" a conflict with competition Goals are highly important and relationships are of minor importance to them. Strategic philosophy: When goals are extremely important, one must sometimes use power to win

Cont
When to use: When you know you are right When quick decision is needed When a strong personality is trying to steamroll you When you need to stand up for your rights

Drawbacks: Can escalate conflict Losers may retaliate

Accommodating (Teddy)
I Lose, You Win
Fundamental premise: Working toward a common purpose is more important than any of the peripheral concerns; the trauma of confronting differences may damage fragile relationships Strategic philosophy: Appease others by downplaying conflict, thus protecting the relationship

Cont
When to use: When an issue is not as important to you as it is to the other person When you know you can't win When it's not the right time When harmony is extremely important When what the parties have in common is a good deal more important than their differences Drawbacks: One's own ideas don't get attention Credibility and influence can be lost

Compromising (Fox) You Bend, I Bend


Fundamental premise: Winning something while losing a little is OK Strategic philosophy: Both ends are placed against the middle in an attempt to serve the "common good" while ensuring each person can maintain something of their original position

Cont
When to use: When people of equal status are equally committed to goals When time can be saved by reaching intermediate settlements on individual parts of complex issues When goals are moderately important

Drawbacks: Important values and long-term objectives can be derailed in the process May not work if initial demands are too great

Collaborating (Owl)
I Win, You Win
Fundamental premise: Teamwork and cooperation help everyone achieve their goals while also maintaining relationships. They are not satisfied until a solution is found that achieves their goals and the other persons goals. They are not also satisfied until the tensions and negative feeling have been fully resolved. Strategic philosophy: The process of working through differences will lead to creative solutions that will satisfy both parties' concerns.

Cont..
When to use: When there is a high level of trust When you don't want to have full responsibility When you want others to also have "ownership" of solutions When the people involved are willing to change their thinking as more information is found and new options are suggested When you need to work through animosity and hard feelings Drawbacks: The process takes lots of time and energy Some may take advantage of other people's trust and openness

Conclusion

Avoid arguing over individual ranking or position. Present a position as logically as possible. Avoid "win-lose" statements. Discard the notion that someone must win. Treat differences of opinion as indicative of incomplete sharing of relevant information, keep asking questions. Explore the reasons for the apparent conflict and make sure that members have willingly agreed to a solution.

Management of change

Forces of change Technology Economic changes Competition Social trends International politics

ORGANISATIONAL CHANGE

Structural inertia Limited focus of change Group inertia Threat of expertise Relationships recourses

LEWINS 3 STEP MODEL


1.

2.

3.

Unfreezing efforts to overcome individual & group resistance Movement Facilitating the change Refreezing Balancing the change

RESISTANCE TO CHANGE

Individual factors Habit Security Economic factors Fear of unknown Selective information processing

MECHANISMS OF CHANGE
1.

2.
3. 4.

Research Training Organizational development Process consultation

Common questions

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The conflict handling modes prioritize goals and relationships in varying ways. Competing (Shark) mode prioritizes goals over relationships as it focuses on winning the conflict, often using power to achieve desired outcomes . Conversely, Accommodating (Teddy) mode prioritizes relationships over goals, as it emphasizes appeasing others to protect relationships even if it means downplaying personal goals . Compromising (Fox) tries to balance both by encouraging each party to give up something for the common good, but neither fully achieves their goals . Collaborating (Owl), on the other hand, strives for a win-win solution that fulfills everyone's goals and maintains relationships . Avoiding (Turtle) withdraws from the conflict, delaying any decision which could affect both goals and relationships .

Mechanisms to address resistance to organizational change include research, training, organizational development, and process consultation . Research provides data to understand resistance causes and measures to tackle them. Training educates employees, reducing fear of unknown by improving skills and confidence. Organizational development facilitates the adaptation to change through restructuring or team building. Process consultation involves external experts working with employees to improve interaction and processes, addressing resistance by fostering open communication and involvement .

Selective information processing contributes to resistance to change by causing individuals to ignore or downplay information that contradicts their existing understanding, thus maintaining the status quo . Overcoming this resistance involves strategies such as increasing transparency, using persuasive communication to highlight the benefits of change, and involving employees in decision-making processes to ensure they understand and accept the need for change . Providing comprehensive information and fostering an open environment where questioning and discussion are encouraged can also help in reducing this type of resistance .

Complementary transactions occur when the communication between parties results in an expected and understandable exchange, fostering effective resolution of conflicts by aligning interactions beneficially . Non-complementary transactions, however, lead to misunderstandings and communication breakdowns, since the exchanges between parties do not align with each other's expectations. This misalignment complicates conflict resolution by exacerbating misunderstandings and tension .

Cognitive conflict arises from differing viewpoints about tasks or processes, generally having a positive impact on team dynamics by encouraging problem-solving and innovative thinking . Relationship conflict, however, stems from interpersonal issues and can negatively affect team dynamics by breeding resentment and reducing group cohesiveness . While cognitive conflicts can lead to improved team performance by enhancing decision-making, relationship conflicts typically hamper cooperation and morale .

The Competing conflict mode is most appropriate when quick decisions are needed, one is confident in their position being right, facing a strong adversary, or when defending one's rights is crucial . The risks involved include escalating the conflict and the chance of retaliatory behaviors from those who perceive themselves as 'losers' in the exchange, potentially harming relationships and future negotiations .

Power clashes, arising from the struggle over control and authority, can create significant conflict within organizations, often manifesting in competition and resistance among team members . Similarly, leadership styles that are too authoritarian or laissez-faire can escalate tensions by either squashing innovative contributions or allowing chaos due to a lack of guidance . Mitigating these involves fostering a more participative leadership style, encouraging open communication to address authority-related issues, and promoting understanding and collaboration to address power dynamics effectively .

Using the Avoiding style in high-stakes corporate negotiations often leads to unfavorable outcomes. While it might temporarily preserve relationships by sidestepping immediate issues, it can result in important decisions being made by default if left unresolved . Furthermore, postponement could worsen underlying issues and reduce the likelihood of achieving strategic business goals . By not addressing conflicts promptly, organizations may miss opportunities for constructive discussion, potentially damaging long-term relationships due to unaddressed tensions .

The Collaborating conflict handling mode, although idealistic in achieving a win-win situation, has several limitations. It is time-consuming, demanding significant effort and patience to explore all possible solutions and satisfy both parties' goals . This approach can also be exploited by parties less committed to the process who might take advantage of others’ openness and trust, which may lead to unequal contributions . Although effective for thorough resolution, this model is impractical for quick resolution needs and can strain resources if not handled with care .

Lewin's three-step model comprises Unfreezing, Movement, and Refreezing, each playing a critical role in facilitating organizational change. Unfreezing involves overcoming resistance and preparing stakeholders for change by challenging existing beliefs . Movement pertains to the implementation of change, helping the organization transition towards new methods or structures . Refreezing stabilizes and solidifies new changes as part of the organization’s culture, ensuring that changes are sustained long-term . Each step is vital for effective transformation as they sequentially dismantle old patterns, introduce new ones, and secure their permanence, reducing resistance and guaranteeing stability .

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