Inqubomgomo Yezidingo Ezikhethekile

Umphakathi wethu wakhelwe ngezimiso zokungabandlululi, ukuzizwa usekhaya, nenhlonipho, okuhlanganisa ukwamukela nokusekela abantu abakhubazekile. Nansi imininingwane engakusiza uqonde kangcono inqubomgomo yethu yendlela yokwamukela nokusiza abantu abakhubazekile, kuhlanganise nalabo abahamba Nezilwane Zesevisi noma Izilwane Ezisiza Ngokomzwelo, abasebenzisi abanezidingo zabakhubazekile ezibanzi, noma labo abafuna ukulungisa okunengqondo phakathi nokubhukha kwabo.

Sicela uphawule ukuthi izimiso nemithetho eshiwo Ekuzibophezeleni Komphakathi kanye Nenqubomgomo Yokungabandlululi nayo iyasebenza kule nqubomgomo.

Kwezinye izindawo, izimfuneko zomthetho zingase zandise noma zinciphise izinguquko ezinengqondo umbungazi okumelwe azinikeze isivakashi ngale kwalezo ezifakwe kule nqubomgomo. Imigomo Yesevisi yethu idinga ukuthi abasebenzisi baqonde futhi balandele imithetho neziqondiso ezisebenza kubo. Lokhu kusho ukuthi ababungazi nezivakashi banesibopho sokuqonda nokuhambisana nayo yonke imithetho neziqondiso ezisebenzayo. Lapho le nqubomgomo inikeza izivikelo ezengeziwe futhi ingangqubuzani nemithetho noma iziqondiso ezisebenzayo, silindele ukuthi abasebenzisi balandele le nqubomgomo.

Izilwane Zesevisi Nezilwane Zokusekela Ngokomzwelo

Isilwane Sesevisi ngokuvamile siyinja eqeqeshelwe ukwenza umsebenzi noma ukwenza imisebenzi yomuntu onokukhubazeka. Isilwane Sesevisi akusona isilwane esifuywayo. Izivakashi ngokuvamile zingahamba Nesilwane Sesevisi phakathi nokubhukha kwekhaya, isevisi, noma okokuzithokozisa ku-Airbnb, kungakhathaliseki ukuthi yimiphi imithetho evimbela isilwane esifuywayo (ngokwesibonelo, inqubomgomo ethi “izilwane ezifuywayo azivunyelwe” ekhaya). Bheka ngezansi ukuze uthole imininingwane eyengeziwe ngemithetho ethile yamakhaya namasevisi nokokuzithokozisa.

Isilwane Esisiza Ngokomzwelo

yisilwane esinikeza usizo olungokomzwelo noma usizo kumuntu ukusiza ukulawula izimpawu noma imiphumela yokukhubazeka kwakhe. Izilwane Ezisiza Ngokomzwelo ngokuvamile ziyizilwane ezivame ukugcinwa emindenini, njengezinja noma amakati. Ngokungafani ne-Service Animal, i-Emotional Support Animal akudingeki iqeqeshelwe ukwenza umsebenzi noma ukwenza imisebenzi yomuntu onokukhubazeka.

Ababungazi bangabuza kuphela imibuzo elandelayo mayelana ne-Service Animal yesivakashi noma i-Emotional Support Animal:

• Umbuzo wokuqala: "Ingabe udinga isilwane sakho ngenxa yokukhubazeka?" Umbungazi angase angaceli isivakashi ukuba sichaze ukukhubazeka.
• Umbuzo wesibili: “Yimuphi umsebenzi noma umsebenzi isilwane esiqeqeshelwe ukuwenza?” Umbungazi akufanele acele ukuthi inja ibonise umsebenzi noma umsebenzi wayo.
• Sicela uqaphele okulandelayo:
  • Izivakashi akudingeki zinikeze amadokhumenti abonisa ukuthi inja yazo iyi-Service Animal noma i-Emotional Support Animal futhi ababungazi akufanele bacele noma badinge amadokhumenti anjalo ezivakashini.
  • Izivakashi akudingeki zidalule ukuba khona kweSilwane Esisizayo ngaphambi kokubhukha kodwa zingakhetha ukudalula ukuba khona kweSilwane Esisizayo ngaphambi kokungena ukuze zigweme ukudideka.
  • Ababungazi bangase babuze le mibuzo futhi uma isivakashi singayiphenduli.
  • Uma isivakashi singayiphenduli le mibuzo, khona-ke ababungazi bangase baphathe ukungabi khona kwempendulo ngokuthi “cha” emibuzweni engaphendulwanga.

Uma impendulo yombuzo wokuqala ithi “Yebo” (noma isivakashi sibonisa ukuthi sinokukhubazeka)

• Futhi isivakashi siphendula umbuzo wesibili ngokuchaza umsebenzi noma umsebenzi inja yaso eqeqeshelwe ukuwenza ukuze isekele ukukhubazeka kwayo, khona-ke umbungazi kufanele aphathe inja yesivakashi njengeSilwane Sesevisi.
• Uma isivakashi singawuchazi umsebenzi noma umsebenzi isilwane esiqeqeshelwe ukuwenza embuzweni wesibili, khona-ke ababungazi kufanele baphathe isilwane sesivakashi njengesilwane esisiza ngokomzwelo.

Uma impendulo yombuzo wokuqala ithi "Cha" khona-ke umbungazi akudingeki aphathe isilwane sesivakashi njengesilwane Sesevisi noma Isilwane Sosizo Lwemizwelo ngaphansi kwale nqubomgomo.

Ukuhlalisa izivakashi ezinezilwane ezisizayo noma izilwane ezisiza ngokomzwelo

Izilwane Ezisizayo

Ngesikhathi sokubhukha ikhaya, lapho isivakashi sihamba neSilwane Esisizayo, ababungazi abavunyelwe ukwenza okulandelayo ngenxa Yesilwane Esisizayo sesivakashi:

• Yenqaba ukubhukha (ngaphandle uma kusebenza ukukhululwa okuvunyelwe yi-Airbnb).
• Khokhisa isivakashi izindleko ezengeziwe ezihlobene nokubhukha, njengezindleko zezilwane ezifuywayo noma izindleko zokuhlanza zezinwele zezilwane noma i-dander.
• Phatha isivakashi ngendlela ehlukile kunesinye isivakashi (njengokufaka imithetho yendlu ehlukile).

Kumasevisi nokokuzithokozisa, lapho isivakashi sicela ukuba sihambisane Nesilwane Sesevisi phakathi nokokuzithokozisa noma isevisi, ababungazi kudingeka bamukele isicelo ngaphandle uma ukwenza kanjalo kungaphula umthetho osebenzayo noma imingcele engaphandle kwamandla ombungazi ebekwe yindawo yesevisi noma okokuzithokozisa, noma kungaba okungenangqondo ezimweni ezithile zesevisi noma okokuzithokozisa.

Izivakashi ezineSilwane Sesevisi kudingeka zilandele le mithetho eyisisekelo. Isilwane Sesevisi akumelwe sibe:

• Ngaphandle kokulawula kwesivakashi.
• Akuphukile.
• Ushiywe wedwa endlini ngaphandle kwemvume yangaphambilini.
• Kuvunyelwe ezindaweni umbungazi azibonisile azivunyelwe esivakashini.
• Kuvunyelwe ezindaweni ezihlanganyelwayo (isb: izindawo ezihlanganyelwa nabantu abangekho ephathini yokuhamba yesivakashi) ngaphandle kokuxhunywa, ukuboshwa, noma ukuboshwa (isib: ngaphakathi kwendawo yokudlela, amaphasishi esakhiweni sefulethi, noma ikhishi elihlanganyelwayo noma igceke elingemuva ezindlini zegumbi eliphrayivethi).

Izilwane Ezisiza Ngokomzwelo

Ngaphandle uma ivinjelwe ngenye indlela yile nqubomgomo, lapho isivakashi sihamba Nesilwane Sosizo Lwemizwelo umbungazi angakhokhisa izimali ezivamile zezilwane ezifuywayo, akhokhise izindleko zokuhlanza ezengeziwe zezinwele zezilwane ezifuywayo noma i-dander, noma angamukeli ukubhukha uma engazamukeli izilwane ezifuywayo.

Kunoma iyiphi indawo lapho umthetho osebenzayo noma le nqubomgomo idinga ukuthi ababungazi bamukele izivakashi ezinezilwane ezisiza ngokomzwelo, ababungazi akufanele benze noma yikuphi okulandelayo ngoba isivakashi sihamba Nesilwane Sosizo Olungokomzwelo:

• Yenqaba ukubhukha (ngaphandle uma kusebenza ukukhululwa okuvunyelwe yi-Airbnb).
• Khokhisa isivakashi izindleko ezengeziwe ezihlobene nokubhukha, njengezindleko zezilwane ezifuywayo noma izindleko zokuhlanza zezinwele zezilwane noma i-dander.
• Phatha isivakashi ngendlela ehlukile kunesinye isivakashi (njengokubeka imithetho ehlukile).
• Cela izivakashi ukuba zidalule ukuba khona kwe-Emotional Support Animal ngaphambi kokubhukha, kodwa izivakashi zingakhetha ukudalula ukuba khona kwe-Emotional Support Animal yazo ngaphambi kokungena ukuze zigweme ukudideka.
• Phatha Isilwane Sokusekela Okungokomzwelo njengesilwane esifuywayo.

Lapho ababungazi kudingeka bamukele khona Izilwane Ezisiza Ngokomzwelo ngaphansi kwale nqubomgomo¹, Isilwane Sokusekela Ngokomzwelo sesivakashi akumelwe sibe:

• Ngaphandle kokulawula kwesivakashi.
• Akuphukile.
• Ushiywe wedwa endlini ngaphandle kwemvume yangaphambilini.
• Kuvunyelwe ezindaweni umbungazi azibonisile azivunyelwe esivakashini.
• Kuvunyelwe ezindaweni ezihlanganyelwayo (isb: izindawo ezihlanganyelwa nabantu abangekho ephathini yokuhamba yesivakashi) ngaphandle kokuboshwa, ukuboshwa, noma ukuboshwa (isib: amaphasishi esakhiweni sefulethi, noma ikhishi elihlanganyelwayo noma igceke elingemuva ezindlini zegumbi eliphrayivethi).

Ukukhululwa

Ukukhululwa Okufanele i-Airbnb: Ngokubona kwayo nasezimweni ezithile, i-Airbnb inganikeza umbungazi ukukhululwa kule nqubomgomo uma umbungazi esazisa ngezizathu zakhe ngokuqhubekayo. Ngokwesibonelo, uma ukuba khona kwe-Service Animal kuwusongo oluqondile empilweni yombungazi uma umbungazi ehlala kuleyo ndlu.

• Uma ucabanga ukuthi kufanele uthole ukukhululwa kule nqubomgomo, thintana nelungu leqembu lethu, futhi sizohlola ukufaneleka kwakho.
• Uma uthola Ukukhululwa Okuvunyelwe yi-Airbnb, sicela uphawule ukuthi kuhlobene nendlu ethile hhayi i-akhawunti yakho. Sicela ucacise futhi ube nomusa lapho ukhulumisana nezivakashi ngokukhululwa kwakho. Situsa nokuthi ufake le mininingwane yokukhululwa encazelweni yendlu yakho ukuze wazise kangcono labo abangaba izivakashi.

Izindawo Zokuhlala Ezengeziwe Ezinengqondo

Isivakashi esinezidingo zabakhubazekile singacela ukulungiswa okunengqondo ukuze sisize isivakashi sikwazi ukufinyelela noma ukujabulela ikhaya, isevisi, noma okokuzithokozisa. Lezi zinguquko zingafika ngendlela yesicelo sokushintshwa noma ukulungiswa kwekhaya, isevisi, okokuzithokozisa, noma imithetho noma imikhuba ehlobene.

• Sikhuthaza ababungazi nezivakashi ukuba bakhulume kusengaphambili ngokubhukha mayelana nezinguquko noma izinguquko ezinengqondo.
• Izivakashi kufanele zinikeze ababungazi bazo isikhathi esikahle sokuhlola isicelo sazo sokushintsha noma sokulungisa. Ngokuvamile, izivakashi kufanele zenze izicelo zazo ngaphezu kweviki elilodwa ngaphambi kokungena kwazo ekhaya.

Esikuvumelayo:

• Izivakashi zivunyelwe ukucela izinguquko ezizwakalayo noma izinguquko ekhaya, isevisi, noma okokuzithokozisa okungazisiza zifinyelele noma zijabulele ikhaya, isevisi, noma okokuzithokozisa, ukuxhumana phakathi nokubhukha, noma ukubamba iqhaza kokokuzithokozisa noma isevisi.
• Ababungazi bavunyelwe ukusikisela okunye ukulungisa okunengqondo esicelweni sesivakashi.
• Ababungazi bavunyelwe ukwenqaba izicelo ezingenangqondo noma ezingenakufinyeleleka, njengalezo ezenza noma yikuphi okulandelayo:
  • Beka ingozi enkulu empilweni noma ekuphepheni kombungazi noma kwabanye.
  • Shintsha ngokuyinhloko uhlobo lwekhaya, isevisi, noma okokuzithokozisa.
  • Funa ukuguqulwa kwesakhiwo esakhiweni noma endlini okungafezeki kalula ngaphandle kobunzima obukhulu noma izindleko.
  • Funa umbungazi ukuba athathe izibopho ezengeziwe ezibangela ubunzima obukhulu noma izindleko.
  • Cela umbungazi ukuba wephule imithetho noma iziqondiso ezisebenzayo.

Esingakuvumeli:

• Ukwenqaba isicelo sesivakashi sokuguqulwa noma ukulungisa uma isicelo siqondile, sivezwe ngokucacile, senziwe ngesaziso esanele, futhi asinangqondo noma asifinyeleleki-ngaphandle kokuxhumana nesivakashi nokunikeza okunye ukulungisa okunengqondo.
• Ukuzibophezela ekunikezeni ushintsho olunengqondo noma ukulungisa bese wehluleka ukufeza lokho kuzibophezela ngesikhathi sokubhukha.

Okucatshangelwayo okwengeziwe:

• Umbungazi ngeke ajeziswe uma ukwehluleka kombungazi ukwenza ushintsho olunengqondo noma ukulungisa kubhekwa njengokungaphezu kwamandla akhe noma uma umbungazi ebonise i-Airbnb ukuthi kungani isicelo singenangqondo noma singafinyeleleki.

Kwenzekani lapho umbungazi noma isivakashi singahambisani nezinqubomgomo zethu?

Sicela umphakathi wethu ukuba usebenze ndawonye ukuze wenze i-Airbnb ifinyeleleke ngangokunokwenzeka. I-Airbnb ingase ithathe izinyathelo ezifinyelela futhi kuhlanganise nokukhipha umbungazi noma isivakashi enkundleni ye-Airbnb uma singahambisani nezinqubomgomo zethu.

¹ Ngaphansi kwale nqubomgomo, ababungazi e-California nase-New York kudingeka bamukele Izilwane Ezisiza Ngokomzwelo Zokubhukha Amakhaya. Ngokufanayo, le nqubomgomo idinga ukuthi ababungazi base-Quebec nase-Ontario bamukele Izilwane Ezisiza Ngokomzwelo kukho konke ukubhukha.