Shipping policy
1. INTRODUCTION
Welcome to Brain Games Publishing! We're delighted to provide you with an overview of our Shipping Policy, which outlines the key details regarding the delivery of your cherished board games. At Brain Games Publishing, we understand the excitement of receiving your order promptly and in pristine condition, and we're committed to ensuring a smooth and efficient shipping experience.
2. SHIPPING CARRIERS AND COVERAGE
2.1. We have partnered with FedEx, a trusted global logistics provider, to handle the delivery of your orders. FedEx enables us to offer reliable and efficient shipping services worldwide.
3. SHIPPING COSTS
3.1. Shipping costs vary depending on the destination of your order. The total shipping cost for your order will be calculated during the checkout process based on the shipping address provided by you. Please note that shipping costs are exclusive of the product price and any applicable taxes or duties.
4. SHIPPING TIMEFRAMES
4.1. The delivery timeframe for your order is determined by the shipping destination.
4.2. Please note that the estimated delivery times are approximate and may vary due to factors beyond our control, such as customs processing, local holidays, or unforeseen delays. We recommend reviewing the estimated delivery date provided during checkout for the most accurate information.
5. ORDER TRACKING
5.1. For your convenience, we provide order tracking for all shipments. Once your order is dispatched, you will receive a shipment confirmation email containing a tracking number and instructions on how to monitor the progress of your delivery.
6. CUSTOMS AND DUTIES
6.1. International customers, please be aware that customs regulations and duties may apply to your order, depending on your country's policies. Any additional charges or import taxes imposed by customs authorities are the responsibility of the recipient. Brain Games Publishing is not liable for any customs-related costs.
7. ADDRESS ACCURACY
7.1. To ensure a successful delivery, it is crucial to provide accurate and complete shipping information during the checkout process. We recommend including specific details, such as door codes, apartment numbers, or any relevant delivery instructions. Brain Games Publishing will not be held responsible for delivery delays or issues caused by incorrect or incomplete shipping information.
8. CONTACT US
8.1. If you have any questions, concerns, or require further assistance regarding our Shipping Policy or your order's delivery, please do not hesitate to contact our Customer Support team. You can reach us via our Contact Us page, and our dedicated team will be happy to assist you.
9. MODIFICATIONS AND UPDATES
9.1. Brain Games Publishing reserves the right to update or modify our Shipping Policy as needed to reflect changes in our shipping procedures, carrier partnerships, or industry standards. We recommend checking this policy periodically for any revisions.
10. CONCLUSION
At Brain Games Publishing, we are committed to delivering your board games safely and efficiently to your doorstep. We value your trust and strive to provide a seamless shipping experience for all our customers. Thank you for choosing us for your board game adventures!
