返金ポリシー

Returns & Exchanges (Food Items)
Due to the nature of our products (food items), we do not accept returns or exchanges. This helps us maintain product quality and safety for all customers.

Damages, Defects, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us at contact@issamatcha.com within 7 days of the delivery date.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and shipping package (including any damage)

If approved, we will offer either a replacement or a refund, depending on the situation and inventory availability.

Non-Returnable Items
We do not accept returns for:

  • Opened or used items

  • Sale items

  • Gift cards

Refunds
If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Banks and credit card companies may take additional time to post the refund.

Contact Us
If you have any questions about this policy, please contact us at contact@issamatcha.com