What Data We Collect
This privacy policy applies to the Explore POV app and website, operated by Explore Immersive ("we", "us", "our"). We gather the following categories of information:
- Account Information: Email address (required for account creation), display name, and profile photo (if provided via Apple or Google Sign-In)
- Subscription Data: Purchase history and subscription status (processed via RevenueCat and Apple App Store)
- Analytics Data: App usage patterns, feature interactions, and device identifiers (collected via Amplitude and Google Analytics 4)
- Crash Data: Technical information including device model, OS version, and crash logs (collected via Firebase Crashlytics)
- Push Notification Tokens: Device tokens for delivering push notifications (via Firebase Cloud Messaging), if you opt in
- Email Address (Website): If you provide your email via our exit-intent or newsletter sign-up forms
How We Use Your Data
We use collected information to:
- Provide and improve our Services
- Process subscriptions and purchases
- Send you updates and promotional emails (only if you opted in)
- Analyze app and website usage to improve user experience
- Diagnose crashes and performance issues
- Deliver push notifications about new content (if opted in)
- Provide customer support
Authentication
We offer sign-in via Apple Sign-In and Google Sign-In. When you authenticate through these providers, we receive your email address and, optionally, your name. We use Firebase Authentication to manage user sessions. We do not receive or store your Apple or Google account passwords.
Third-Party Services
Our app and website use the following external providers. We encourage you to review their respective privacy policies:
- Google Analytics 4 (GA4) — Website analytics, including page views, session duration, and traffic sources. GA4 uses cookies to distinguish users. Google Privacy Policy
- Amplitude — App and website event analytics. Amplitude Privacy Policy
- Firebase Authentication — User account management and sign-in. Firebase Privacy
- Firebase Crashlytics — Crash reporting and diagnostics for our app
- Firebase Cloud Messaging — Push notification delivery
- RevenueCat — Subscription management and purchase validation. RevenueCat Privacy Policy
- Stripe — Payment processing for web-based purchases. Stripe collects payment card details directly; we do not store your card information. Stripe Privacy Policy
- SpatialGen — Video hosting and streaming infrastructure
- Cloudflare — Website hosting, CDN, and security. Cloudflare may collect IP addresses and request metadata. Cloudflare Privacy Policy
- Google Fonts — Web font delivery. Requests to Google Fonts servers may transmit your IP address. Google Fonts Privacy
Cookies
Our website uses the following cookies and similar technologies:
- Google Analytics (_ga, _ga_*): Used to distinguish users and sessions. These cookies expire after 2 years and 24 hours respectively.
- Firebase Auth: Session cookies to maintain your logged-in state.
- Cloudflare (__cf_bm): Bot management cookie, used for security.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of the website.
Data Practices
We commit to:
- Not selling your personal data
- Not sharing information with advertisers
- Not tracking you across other applications or websites
Your Rights
You may:
- Opt out of marketing communications at any time
- Request access to the personal data we hold about you
- Request account deletion by contacting us
- Withdraw consent for push notifications via your device settings
Data Retention
We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it by law.
Contact
Questions about this policy? Contact us at [email protected]