Welcome to Re’equil support

Delivery typically takes 3-4 business days, but it can vary based on your location (pincode).

If you are unavailable when your order arrives, the delivery agent will contact you on your registered mobile number to reschedule your delivery.

In case the product is missing from your package, please send us an email to care@reequil.com or call +91 73407 58758 within 7 days of the delivery date.

Unfortunately, we cannot modify orders once they are placed. But, you can choose the following steps -

• You can deny the order at your doorstep.
• Or, contact our customer support team at care@reequil.com or call +91 73407 58758 (10:00 AM - 5:30 PM).

• UPI: GPay, PhonePe, Paytm
• Debit/Credit Cards: Visa, Mastercard, etc.
• E-wallets: Popular e-wallet options
• Netbanking: Direct transfer from your bank account
• Cash on Delivery: Pay in cash upon receiving your order

We understand that it can be concerning if your payment was deducted but you haven't received order confirmation yet. Please check your email for a confirmation message within the next 24 hours. Additionally, visit the profile section on our website to check your order history. If there is no confirmation or order history, please reach out to our customer support team on -

• Phone: +91 73407 58758 (10:00 AM - 5:30 PM)
• Email: care@reequil.com

If your payment attempt failed, we recommend the following:

• Contact your bank or service provider: They can clarify why the payment wasn't processed.
• Double-check your information: Make sure you entered your card details or bank information correctly.
• Check your internet connection: A weak or unstable internet connection can interrupt the payment process. Try again with a stable internet connection to see if that resolves the issue.

Refunds depend on your payment method. We offer refunds for prepaid orders (T&Cs applied) but not for Cash on Delivery (COD) orders.

Upon initiation of your refund, you will receive an email. If you don’t, please review your bank statement after 5-7 business days. If the refund is not reflected, kindly reach out to our customer support team for assistance at care@reequil.com or call +91 73407 58758 (10:00 AM - 5:30 PM).

While returns are typically not accepted, if you encounter a manufacturing defect with your order, please get in touch with our customer care team to find an appropriate solution.

You can cancel your order within 10 minutes of placing it or before it gets processed.

Cancellation isn’t possible at this stage, but you can refuse the delivery at the doorstep.

• Select the product you want to purchase and add it to your shopping cart.
• Click the ‘Place Order’ tab.
• Paste the code in the ‘Enter Coupon Code’ section and click the ‘Apply’ button.

• Select the product you want to purchase and add it to your shopping cart.
• Click the ‘Place Order’ tab.
• Click the ‘Have a Gift Card?’ tab and enter the code.

No, only one coupon code can be applied at once.

If your coupon code is not being accepted, please contact customer support. Be sure to include:

• A screenshot showing the error message (e.g., "Invalid coupon" or "Coupon not applicable").
• The exact coupon code you are trying to use.

This information will help us find out the exact issue and assist you further.

To track your order, you'll need:

• Your order number or AWB number.
• To be logged in to your account. (Create one if you haven't already.)

Visit our order tracking page: https://reequil.clickpost.in and enter the required details.

If you receive a damaged or wrong product, please email us at care@reequil.com or call +91 73407 58758 within 7 days of receiving your order. Make sure to include the order number and we will provide a suitable solution as soon as possible.

Reward points are a valuable benefit associated with your account. To ensure their secure use, they are linked to your registered mobile number and cannot be transferred to other individuals.

Unfortunately, exchanging reward points for cash is not available. However, you can redeem them for exciting rewards like discounts on future purchases.

Yes, reward points have a one-year expiration period from the date you earn them.

Simply log in to your account and visit the dedicated "Rewards" page. This page will display your point balance and other relevant information.

Every 150 coins you earn are equivalent to 10 Rupee (₹). This means you can use your points to get valuable discounts on your purchases.