SHAHEER C ABDUL LATHEEF
Abu Dhabi, United Arab Emirates
050 665 7560
[Link]@[Link]
PROFESSIONAL SUMMARY
An IT professional with 16+ years of expertise in system administration, troubleshooting and repair with
hands-on experience in server/client Operating Systems, Networking tools, Software applications and
Hardware with excellent knowledge of Server management, Mail solutions, Virtual Machine management
and Enterprise Security solutions. Seeking a challenging senior IT role in the same industry.
SKILLS
• IT Infrastructure Support • Windows Servers (2008/2012/2016/2019)
• Hyper-V / VMware • Microsoft Exchange Online
• ITSM Tools (ServiceNow) • Data Management & Security
• Server Configuration (RAID, AD, DNS & • TCP/IP Protocol
DHCP)
WORK HISTORY
Senior IT Support Engineer, 12/2020 to 01/2022
Qsource Advanced System - Abu Dhabi, United Arab Emirates
Client: EWA’A
• Worked with technology leadership and infrastructure team to design, plan, communicate and
execute the strategic roadmap for workplace devices, infrastructure, and solutions
• Liaised with the management to devise action plan and rolled out HQ office relocation plan
• Investigated ways to improve operations and defined new solutions to solve system variances to
ensure highest end-user experience
• Researched, documented and submitted IT infrastructure scope for HQ
• Prepared pre-requisite list of devices and services for IT infrastructure initiation as per SLAs
• Managed the team and oversaw the configuration process for clients with MS Windows 10, O365,
updates, patches, essential apps etc.
• Accountable for managing the team who are performing backup and restoring procedures for email,
files, folders, applications on client PCs including network printers, scanners, and device
configurations
• Provided support, guidance, and assistance to Junior Technical Support Engineers
• Delivered timely reporting of service metrics including monthly team performance reporting
Senior IT Support Engineer, 06/2010 to 12/2020
Universal Group Holding LLC - Abu Dhabi, United Arab Emirates
• Deliver IT infrastructure and end-user support across different business units serving 300+ active
users
• Led a team of three IT support engineers
• Set SLAs, SOP and guidelines to ensure smooth operations
• Provide onsite and remote diagnosis resolution for day-to-day IT issues
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• Keep a record of all issues to find the permanent solution and reduce the IT errors
• Maintained, regulated and reviewed network traffic
• Purchase, review, renew the required licenses and services along with inventory and stock keeping
• Administered various versions of Microsoft Windows Servers such as 2008, 2012, 2016 and 2019
• Configured and managed virtual disk, various levels of RAID including multiple RAID
• Installed, configured and managed Active Directory, DNS, DHCP and print server
• Installed, configured, replicated and managed virtual servers on Hyper-V
• Configured and managed various virtual machines using VMware workstation
• Managed Veeam backup for server backup and various methods for user backup
• Configured and administered Microsoft Exchange Online
• Installed, configured and managed on-premise MDaemon mail server
• Installed, configured and administered enterprise security solution (Trend Micro Worry-Free
Business Security) including client-side configuration
• Configured and managed wireless network environment
• Handled service desk using ITSM tools such as ServiceNow to receive, review, analyze, allocate and
resolve support tickets raised
• To Install, configure, troubleshoot user-related errors on ERPs such as Epicor, Orion & DOTS
• Installation, configuration and troubleshooting of various versions of Microsoft Windows operating
systems & Microsoft office products (2007, 2010, 2013, 2016, 2019 and O365)
• Assessed system hardware & software and suggested modifications to reduce lag time and improve
overall speed
Service Engineer, 01/2004 to 10/2008
Haritha Systems - Thrissur, Kerala, India
• Developed and maintained a broad knowledge of applications and industry activity to stay aware of
trends, issues and competitions
• Set up and install new computers, networks, operating systems and softwares
• Set up User accounts and profiles
• Install updates, patches to software applications
• Diagnosed, resolve hardware and software issues
• Keep a record of issues and faults along with solutions, for future reference
• Configure different classes of basic CISCO routers and switches
• Tested and evaluated utility programs (Utilities) include Disk defragmenters, System Profilers,
Network Managers, Application Launchers, Antivirus software, Backup software, Disk Repair, Disk
Cleaners, Disk Space analyzer, file manager, File Compression, Data security and many more
NOTABLE WORKS
• Designed, planned and executed structured cabling, Internet, telecom, network connectivity and
security camera system upon opening of new group venture offices as well as branch offices
• Procurement and Inventory control of all the electronic devices, tools and IT infrastructures
• Implemented and administered Microsoft domain networks
• Implementation and administration of Hyper-V environment including replication
• Configuration and management of multiple virtual machines under VMware workstation
• Implementation of Microsoft Exchange Online with the migration from third party cloud mail
• Implemented and administered on-premise MDaemon mail server
• Implemented and managed enterprise security solution (Trend Micro Worry-Free Business Security)
• Provided end to end support on implementation of various ERP Systems & Application Softwares
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EDUCATION
MBA: IT Management, 06/2017
Jaipur National University - Jaipur, Rajasthan, India
[Link]: 04/2004
University of Calicut - Kerala, India
TECHNICAL CERTIFICATION
Certified: CCNA & CCNP, CISCO Network Professional (CSCO11044026)
Microsoft System Engineer
Red Hat Engineer
PERSONAL INFORMATION
Date of Birth: 30th May 1982
Nationality: Indian
Driving License: Valid UAE Driving License
Languages: English, Hindi & Malayalam
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