SUHAS CHANDRA B.

K
MOBILE-NO: 9964811605
Email-id: suhaschandra05@[Link]

Summary of Experience

• 10+ years of experienced as IT System Administrator.

• Experience in basic setup and management of servers.
• Good experience in hardware/network troubleshooting.
• Good Knowledge of Domain environment and related issues.
• Experience with application support - Microsoft office applications, Google Apps, VPN
• O365, Azure,Intune,Jamf.
• Team Management, Vendor Management, Procurement Management.
• Knowledge of Active directory, Domain Name Service, Group Policy, DHCP, Windows Server.
• Ability to quickly grasp new technology and technical concepts.

Professional Experience

Columbia Sportswear India Sourcing [Link] (Sr Digital User Support Specialist) 15th Feb-2023 to
Till 15th Nov 2023.

The Columbia Sportswear company is an American Company That Manufactures and Distributes
Sportswear and Footwear

Responsibilities:

 Systems Administration
• Installing and Troubleshooting Windows 10,11
• Physical network configuration – cabling, Teams Rooms, like TV’s, wireless projectors, and video-
conference.
• Troubleshooting and diagnosing hardware and software issues on desktops and laptops
• Managing regular day-to-day problems logged by users at Helpdesk With a team of Engineers as
well as handling the administrative issues working with Cherwell ticketing system for Helpdesk
Service calls to maintain SLM of service call.
• Supporting users on Mobile device platforms like IOS and Andriod
• Printers Installation & Troubleshooting

Jai Maruthi Computers (Proprietor) September 2022 to February 2023

• Started Own Computers sales and services Firm

• Resolving customers Laptop & desktop issues
• Providing Network solutions for CCTV and Small offices

Ampere Computing I [Link] (IT/Facilities Administrator) 1-July-2018 to 23-August-2022

Ampere is a fab-less semiconductor company that designs Arm-based server processors. The Bangalore
office was newly setup in 2018 as an engineering center. I was involved in setting up the office and
played multiple role as IT systems Engineer, Procurement office.

Responsibilities:
• Systems Administration
o Installing and Troubleshooting Windows 10,11, Mac, Linux systems
o Monitoring the network and creating Security groups and distribution in Azure Active
Directory and Office 365, Intune,Jamf administration.
o Physical network configuration – cabling, hubs, switches, routers, IP Phones, A/V
equipment,Zoom/Teams Rooms, like Polycom, wireless projectors, and video-conference
equipment,Airtames.
o Troubleshooting and diagnosing hardware and software issues on desktops and laptops
 o Managing regular day-to-day problems logged by users at Helpdesk With a team of Engineers
as well as handling the administrative issues working with Fresh services for Helpdesk
Service calls to maintain SLM of service call.
o Supporting users on Mobile device platforms like IOS and Andriod
o Providing worldwide remote IT support to all users of company (Portland, Sunnyvale, China,
Vietnam, Tiwan)
o Configuring/ trouble shooting of the Polycom IP Phones for the users
o Resetting and unlocking user’s windows/Unix login via Okta/IPA upon manager approval
o Troubleshooting and assisting user for VPN login issue.
o Documenting solution on issue resolved by me and updating on Fresh services for reference
to other technicians for future use
o Printers Installation & Troubleshooting
o Deploying Ampere desktop and laptop Images on new laptops or desktops as per requests
o User ID Creation and troubleshooting
o Monitoring the VMware servers through the web client for the Alarms, reboot the VM based
on the user request, adding/deleting users to/from the VM’s
o Application Support
 Self services.
 Creating the users and the Groups in O365 admin centre
 Configuration and troubleshooting of messaging clients MS outlook .
 Remote installation of license software
 Installing VNC, Putty, Nx client on user systems to access Linux Servers
o Engineering Lab Support
 Configuring systems, network and setting up Boards in the Lab as per user requirements
 Configuring/troubleshooting the IP Power switches for the lab Machines.
• Vendor Management
o Taking care of purchase of IT equipment, consumables etc.
o Issuing badges to new employees, contractors and office visitors
o Monitoring, Maintaining, Trouble-shooting the Access control
o Configuring, Maintaining, Trouble-shooting the security IP Cameras.
o Asset Tracking of all IT Assets
o Taking care of the Import and Exports and the local shipment logistics

Applied Micro Circuits India Pvt. Ltd(Macom) [System Admin 2] 10-Sep-2011 to 30-June-2018

Applied Micro India is a subsidiary of AMCC, USA. AMCC is a fab-less semiconductor company that
designs networking and processor SoCs for customers like Alcatel, Cisco, Huawei and others. The
Bangalore office was newly set up in 2011 as an engineering center. I was involved in helping set up the
office and played multiple roles as IT Systems Engineer, Procurement Officer.

Responsibilities:
• Systems Administration
o Installing and Troubleshooting Windows XP, VISTA, 07,10, Mac & 2003, 2008 Servers, Linux
systems
o Monitoring the network and creating Security groups and distribution in Active Directory
o Physical network configuration – cabling, hubs, switches, routers, IP Phones, A/V equipment
like Polycom, wireless projectors, and video-conference equipment
o Troubleshooting and diagnosing hardware and software issues on desktops and laptops
o Managing regular day-to-day problems logged by users at Helpdesk With a team of Engineers
as well as handling the administrative issues working with Service Desk Plus (SDP) for
Helpdesk Service calls to maintain SLM of service call.
o Providing worldwide remote IT support to all users of company (Andover, Sunnyvale, San
Diego, Pune, China, Vietnam, Singapore, Japan)
o Supporting users on Mobile device platform like IOS and Andriod
o Configuring/ trouble shooting of the Cisco IP Phones for the users
o Scanning of virus infected systems on daily basis through the Antivirus server
o Resetting and unlocking user’s windows login via Active Directory upon manager approval
o Troubleshooting and assisting user for Cisco Any Connect VPN login issue.
o Documenting solution on issue resolved by me and updating on SDP for reference to other
technicians for future use
o Printers Installation & Troubleshooting
o Deploying APM desktop and laptop Images on new laptops or desktops as per requests
o Userid /password creation for WebEx account login
 o Monitoring the VMware servers through the web client for the Alarms, reboot the VM based
on the user request, adding/deleting users to/from the VM’s
o Application Support
 Deployment via Desktop Central (DTC).
 Creating the users and the Groups in Google Apps
 Configuration and troubleshooting of messaging clients MS outlook [Google Apps].
 Remote installation of license software on user’s system: MS Visio 2003/2007, MS
Project 2003/2007, Adobe Professional, SAP etc.
 Installing VNC, Putty, Nx client on user systems to access Linux Servers
o Engineering Lab Support
 Configuring systems, network and setting up Boards in the Lab as per user requirements
 Configuring/troubleshooting the IP Power switches for the lab Machines.
• Procurement & Vendor Management
o Taking care of purchase of IT equipment, consumables etc.
o Issuing facility access badges to new employees, contractors and office visitors
o Monitoring, Maintaining, Trouble-shooting the Access control
o Configuring, Maintaining, Trouble-shooting the security IP Cameras.
o Asset Tracking of all IT Assets
o Taking care of the Import and Exports and the local shipment logistics
o Taking care of filing BOE with Software Technology Park of India (STPI) whenever import
consignment comes, and maintaining the registers, files etc.

RR InfoTech [Service Engineer] 15-Apr-2010 to 05-Sep-2011

RR InfoTech is a company that provides Laptop, Desktops and Network equipment on rental basis to
corporates.

Responsibilities:
 Telephone based customer support
 Assembling of new computer systems
 Installing Windows XP, Vista, Windows 7, Linux on customer Laptops
 Trouble-shooting and resolving customer issues
 Physical network installation & configuration (cabling, crimping of the patch cords, etc.)
 Handling daily hardware related calls for desktop, laptop, printer, and scanner

Gunina Computer Sales & Services [Support Engineer] 25-Mar-2009 to 30-Mar-2010

Gunina is a company involved in computers sales and service.

Responsibilities:
 Telephone based customer support
 Installing Windows XP, Vista, Windows 7 on the customer Laptops
 Trouble-shooting and resolving customer issues
 Handling daily hardware related calls for desktop, laptop, printer, and scanner

Academics

Qualification Institute Year of passing

BCA Periyar Univeristy 2012
JCHNP Jet king, Rajajinagar 2009
12th Government PU college 2008
11th Soundarya PU college 2007
S.S.L.C Vishal English School 2006

Certifications & Trainings

• Completed Basic Hardware and Networking course from Jet King Info Training Institute
• Courses completed: A+, N+, MCTS (2008-SERVER), CCNA, and LINUX
• VMware Certification: VSphere : Install, Configure, Manage [V5.5]
 Personal Details

 Full Name: SUHAS CHANDRA B.K

 Address: #27,Maruthi Niliya,3rd cross,Vayuu Sinika Enclave,Kodagi
thirumalapura,Hurulichikkanahalli,Hesaraghatta,Main Road,Bangalore-560090
 Date of Birth: 05th December 1989
 Nationality: Indian
 Languages: Kannada, English, Hindi