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OUTLET20 / EXTRA20 - MY ITEM IS NOT
SHOWING A DISCOUNT
HOW DO I APPLY A DISCOUNT CODE?
WHAT PAYMENT OPTIONS ARE
ACCEPTED?
WHAT IS PAYMENT AUTHENTICATION?
PAYMENT ISSUES
If you are getting error messages when
making a payment using a card, please check
the following:
The address registered on your card matches
the billing address in My Account/on your order
You are entering the card details correctly e.g
the expiry date and security code from the
back of your card
Has your bank declined the payment, you will
need to contact your card provider as they will
have more information.
Try using a different card or payment method.
Once you've checked all of the above and you are still
experiencing problems, please contact us and
include as much detail as you can around the
error:
The error message you are seeing
A description of the problem
What payment method you are trying to use
What the products are you’re trying to
purchase
What internet browser you are using or if you
are using our app
Any other details that could be useful
Please note: If you are experiencing problems
whilst using PayPal or Frasers Plus to make a
payment, you will need to contact them
directly.
Did you find it helpful?
WHY IS MY BANK SHOWING TWO
CHARGES FOR MY ORDER?
CAN I USE MY GIFT CARD ONLINE AND
IN STORE?
CAN I USE MY CREDIT NOTE ONLINE
AND IN STORE?
CAN I CANCEL OR MAKE CHANGES TO
MY ORDER?
APPLY GIFT CARD, EVOUCHER OR
CREDIT NOTE
WHERE DO I FIND MY VOUCHER CODE
AND PIN?
WHY IS THE ITEM PRICE DIFFERENT TO
WHAT I WAS EXPECTING?
COMPLETED ORDERS !
PRODUCT INFO !
STORES & SERVICES
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CONTACT US
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