James Trauben
450 North Mathilda Avenue, Apartment O105, Sunnyvale, CA, 94085
Jetrauben@[Link] LinkedIn profile (408) 621-7920
I am a meticulous and organized technical writer, specializing in user-facing help documentation, with
over a decade of experience in task-oriented technical writing, editing and content strategy.
Primary Skills
Technical Writing Copy Editing DITA (Oxygen XML Editor)
Help Center Writing Microsoft Office 365 Suite Google in-house tools
Content Strategy Google Workspace WordPress
Content Management HTML and CSS JIRA
Content Strategist, Creative Circle
02/2023 to 07/2023 San Francisco, CA
I helped analyze, restructure and publish content for Google Ads’ enterprise client marketing
software and edited existing help content.
Content Strategist, Creative Circle
10/2021 to 12/2022 Mountain View, CA
I analyzed help content and responses for the Google Domains help center. I proposed and
managed projects to edit, optimize and update existing articles and collaborated with SMEs for
accuracy and strategic considerations. I also temporarily handled article coverage for several
launches.
Technical Writer, TEKSystems
09/2020 to 10/2021 Palo Alto, CA
I edited and wrote help content for partner-facing data aggregation software at Meta
Connectivity.
Technical Editor, Adecco
04/2019 to 05/2020 Sunnyvale, CA
I revised templates and audited and edited documentation for Google’s Global Security and Resilience
Services. I was extensively involved in the UX proposals, testing and training for a customized Salesforce
platform to store said documentation, working with vendors and in-organization stakeholders.
Technical Writer, NETGEAR Inc.
09/2018 to 03/2019 San Jose, CA
I wrote, edited and published online help documentation for NETGEAR small business-oriented
products, such as access points and routers.
James Trauben
450 North Mathilda Avenue, Apartment O105, Sunnyvale, CA, 94085
Technical Writer, Avispa
12/2017 to 06/2018 Sunnyvale, CA
As a contracted tech writer at LinkedIn, I performed internal knowledge base audits. I worked with and
helped plan alterations to our ServiceNow-based content CMS and page design, and quality tested and
validated existing software for the GTS group’s transition away from G Suite.
Writer Agent, Cognizant
09/2017 to 12/2017 Mountain View, CA
I maintained online help documentation for a wide array of Google user-facing products. I trained and
drafted policy for my fellow writer agents, and tested articles for accuracy and consistency with evolving
Google style.
Help Center Writer, Akorbi
03/2016 to 09/2017 Mountain View, CA
As a contracted help center writer at Google, I created and audited online help documentation for
Google products, especially Google Translate, an app boasting 610 million users worldwide daily.
Technical Writer, Kelly Services
05/2014 to 12/2015 (Fremont, CA), 02/2014 to 03/2014 (Sunnyvale CA)
I was responsible for upkeep and improvement of all Materials Department documentation at Western
Digital Fremont. I doubled the tasks and procedures covered by official documentation and policy guides
and instituted a program of continual document improvement. I took an active role in planning user
testing and inventory systems design.
As a short-term technical writer, I reviewed, mapped out and revised a SharePoint intranet network for
Maxim Integrated’s HR department.
Technical Writer, Cornerstone Concilium
10/2013 to 11/2013 San Francisco, CA
As a short-term technical writer, I was brought on to compose Cornerstone’s IT latest service proposal
bid for the City and County of San Francisco. I proofread, drafted and edited the proposal document and
all attendant examples such as resumes and prior project materials.
Bachelor’s of Arts in History
05/2009 California State University, Chico
Portfolio and Samples
Samples of my work
