PAUL WEBB
07745048258
OBRIENPA18@[Link]
PROFESSIONAL SUMMARY
Skilled and focused Windows and Mac Desktop Support and Office 365 Engineer with a strong commitment to
system security and efficiency. Able to handle multiple simultaneous end-user service requests with complete
accuracy. Adept at working well independently or with a technical support team. Who would like to gain more
knowledge within the IT Industry.
CORE QUALIFICATIONS
● Strong desktop system internal support experience
● Extensive proficiency with computer software, hardware, and associated operating systems
● Outstanding grasp of Windows XP, Linux, and GHOST imaging
● Excellent knowledge exchange and office 365
● Exceptional familiarity with networked and computer-based systems
● Superior troubleshooting abilities for desktop operating systems and software
● Good skills in utilizing call-tracking software
● Excellent knowledge of Interactive whiteboards and sound Systems
● understanding of MAC OS 10.8-10.10
● experience in supporting MAC and IOS within an Active Directory domain.
● supporting Adobe Creative Cloud applications and office 365
● experience providing Tiers 1 and 2 technical support, both hardware- and software-related.
EXPERIENCE:
Single Source It
Windows and Mac Support Technician.
February 2021 to Present.
Duties include:
● Making and receiving support calls for several support clients.
● Booking in Customers for Appointments using a repair shopper to book clients in for drop-offs and returns.
● Day to day Business remote support for 100 users over multiple sites across London and Kent.
● Endpoint protection setup and rollout to our business support clients.
● Traveling to Customers’ sites to help with any It issues.
Fruit Geek Ltd
Windows and Mac Support Technician.
March 2020 – October 2020.
Duties include:
● Making and receiving support calls for several support clients.
● Booking in Customers for Appointments using repair shopper to book clients in for drop-offs and returns.
● Day to day Business remote support for 100 users over multiple sites across London and Kent.
● Endpoint protection setup and rollout to our business support clients.
● Sales and Business support packages attending zoom calls to help sell products.
● Mac Hardware repairs desktops, laptops, iPad, and iPhones.
Société General Bank – Desktop Support Analysis. (Contractor)
November 2019 To March 2020.
Duties include:
● Making and receiving support calls from 7000 users over 3 sites across London.
● Day to day break fix problems that could not be resolved remotely.
● Trader Pc and Ip Phone Console repairs.
● Windows 10 deployment using imaging server. Over 4000 laptops configured.
● Mobile device deployment. Using programs to roll out 6000 new mobile phones.
● Network patching for the new building at one Bank Street.
● Hardware deployment when everyone had to start working from home.
● Being active support on the I.T Proxim Bar face-to-face meetings and support in a walk-up environment.
Fresh Tech Ltd Service Desk Second Line support
February 2019 To November 2019
Duties include:
● Making and receiving support calls for several clients over multiple sites.
● Creating tickets within LANDesk.
● Helping users remotely using TeamViewer.
● Attending site visits to clients all over London.
● Managing windows active directory creating accounts and group policies.
● Implementing Windows MFA for users Making sure that the correct security measures are in place.
The Mission Second Line Support
August 2018 to September 2018
Duties include:
● Installed and checked hardware and software applications.
● Assisted end users in utilizing new and existing technology options.
● Setup of new users within the company in the UK, USA, and China
● Managing a full mac environment
● Desktop setups
Gap Years
Traveling around Europe
September 2016 to August 2018
Civica Ltd On-site Desktop maintenance
November 2015 to September 2016
Duties include:
● Installed and checked hardware and software applications.
● Assisted end users in utilizing new and existing technology options.
● Created a second-line support team manual and maintained support SOPs.
● Assisted with training events and equipment breakdown response.
● Resolved all document problems in coordination with remedy and helpdesk teams.
● Fixing projectors and replacing lamps.
● User account creation on LGFL and Active directory.
Highlands school Onsite Desktop Engineer / IT Apprentice September 2010 to
April 2015
● Responded to telephone, email, and help desk first-line support requests.
● Resolved all problems and questions promptly.
● Installed and patch updated hardware and software.
● Ensured maintenance of system data security.
● Provided end-user training on various programs and procedures.
● Installing new Mac desktops with Os and software.
● Troubleshooting Problems on Windows - XP, 7.
● Maintaining the IT areas and equipment.
● Return defective equipment to maintenance inventory, document customer repairs, and maintain and
restock parts inventory to maintain spare parts levels.
● Keeping an audit of all related Equipment.
EDUCATION
The Business Academy Bexley
September 2002 to July 2007
Red Wood Skills apprenticeship
December 2007 to September 2011
HOBBIES AND INTERESTS
I have been a member of the Scout Association since I was 6.
I have been to Kandersteg 'The World Scout Center' and met scouts worldwide. I have taken part in lots of
activities including Archery, Shooting, Climbing, Abseiling, Kayaking, and lots more in my district. Also, a
member of the scouting network and have completed my Queen Scout Award and my Duke of Edinburgh Gold
Award.
I am also a keen lover of music and perform as a nightclub Dj on the weekend providing entertainment for
people and helping them unwind after a long week at work. I also built my music studio and high-end gaming
pc that I can use in my free time I enjoy creating videos for YouTube using My camera equipment and my
professional drone, then creating the videos on editing software. I also enjoy live-streaming games And Talk
shows and enjoy the challenges it makes me face on a day to day. I also enjoy working out in the gym and
trying to stay as active as I can.
