Resume
NAME
phno
Email
Objective:
Desire a position with Challenging responsibilities that enables me to apply my experience and ana-
lytical skills to contribute to the company.
Summary:
Over 7 years of experience in various IT area like administration, installation, configuration
and management of systems, server’s networks and applications.
Efficient in troubleshooting the network, hardware and software problems.
Proficient in independently handling large installations (corporate customers) and an
effective team player.
Ability to Work effectively under pressure.
Educational Qualification
C-PGDBA (IT) in Symbiosis university in IBM( 2011-2012)
[Link] (Madurai Kamaraj University, Madurai, 2003 - 2006)
Professional Certification
CCNA – Cisco Certified Network Associate.
Datawarehouseing concepts in Wipro e-learning center
MCSE Volume 1 in Wipro e-learning center
Technical Skills
Operating Systems
Server Microsoft Windows 2000 & 2003 Servers
Client Microsoft Windows XP 2000 & professional
Networking
TCPIP, Routing protocols, Switching Technology, WAN Network technology.
Dedicated Leased lines, ISDN lines and Dial up lines
Security
Managing the Antivirus & Network Threat scanning etc…
Experience Summary
Working as IT-Security Specialist in IBM INDIA PVT Ltd Bangalore from April 18th 2011 to
till now.
Current Experience:
Projects Handled: TATA Steel, DLF
Job Responsibilities:
o Managing the Symantec Endpoint Protection manager (SEPM) corporate edition with
more than 2000 clients.
o Managing the NIPS devices
o Preparing the NIPS reports (Threat Attack Reports)
o Raising the cirats issue & following up till closure.
o Sysreg updation
o APAR closure
o Preparation of Virus infection report for both client machines & servers
o Checking for daily signature update for servers.
o Preparation of RAD document
o Vulnerability assessment scanning done through Nessus
o Preparation of EAD & Threat analysis document
o Shared ID & User ID re-validation process has been done for the clients
o Managing the Tivoli security compliance manager (TSCM) tool for SHC reports
o SA&D process has been followed up.
o Managing three clients in TSCM tool for TSG, GSNI, and Digicable.
o Managing more than 300+ clients in TSCM shared tool
o Managed the Symantec Antivirus corporate edition for both servers & client machines.
1. Process Handling for SRM competency
Security inventory Management Process
Security Health check Process
User ID & Access administration Process
Privilege Re-validation Process
Physical Security Access authorization Review Process
Issue Management Process
Employment Verification Process
Continuous Business need Re-validation Process
ISEC – Information Security controls
Worked as Associate engineer in Wipro Infotech Mysore from June 9th 08 to April 15th
2011.
Projects Handled:
1. Network support for RTA Project:
RTA stands for Road transport authority, Government of Dubai.
Monitoring and troubleshooting various networking devices like CISCO Devices
and Nortel Devices (Routers, Switches, and Modems etc.) using Network Man-
agement System tools.
Taking the weekly backups in Nortel Passport switches, Cisco routers, and Nortel
bay stack switches. Etc.
Checking the bandwidth utilization of critical locations routers and switches.
Preparing the network reach ability checklist and access controller checklist for
three times per day.
Fundamentals of MPLS and VPN technology.
Up gradation of IOS & also Checking of Router Hardware
Having knowledge of Nortel devices.
Checking the bandwidth of links through E-health tool
Implementing changes as per design recommendations and implementing new
links / new branches connectivity.
Basic working on SLMO (Unicentre Service level Monitoring) and Net flow Analyzer
Tools.
Configuring and Troubleshooting on WAN Links (PPP, ISDN).
Configuring VLAN, VTP, & Inter VLAN routing.
Configuring STP, RSTP, PVST, and MSTP.
Configuring PPP authentication (PAP, CHAP)
Configuring Traffic filters using Standard and Extended access-lists, Distribute-
Lists, and Route Maps.
Configuring High Availability using HSRP, VRRP and GLBP.
Creating Shift Roaster for the team.
2. Network support for IOB Project:
Checking the Leased line status and giving the L1 support for network issues.
Dedicated Leased line support for 2MBPS and 128KBPS
Supporting 2051 links all over India.
Triggering Secondary ISDN link (BRI) from our end
Monitoring the critical links through console.
Coordinating with our onsite engineers for call closure.
Creating Shift Roaster for the team
3. Service connect (Application Support)
Call logging & tracking the call till closure
Configuration work for agents based on applications
Escalation matrix configuration
Escalation matrix as per hierarchy
Coordinating with development team for L2 issues.
Previous Company:
Onsite Support for Bharti Airtel Limited:
Job Profile:
Installing and Maintaining windows 2003 servers
Install Windows 2000, configure IP addresses, network printers, configure Client Access
for PCs
Installing and Configuring DHCP.
To support clients in PC hardware and Network.
Daily Backup in Windows servers.
To Support clients in lotus notes and vendor applications.
Provide technical support to the hosts in Windows 2000 Environment
Configure with network users about how to solve existing problems
Diagnose hardware and software problems, and replace defective components
Configure network, troubleshoot connectivity issues, create users and support other re-
lated issues
Provide users’ technical support, analyze and troubleshoot problems that cause opera-
tional delays
Worked as Technical Support Engineer in IBM – Info Services (An ISO9001 Company),
Chennai from July ’06 till May ‘08
Responsibilities
Technical Support Engineer
Maintenance & installation of IBM Desktop such as Net vista 2169, 6049, 2259, 2289, 6824,
Think centre models, IBM PC 300 GL desktop & IBM Aptiva models also.
Network cabling and configuring of system in network.
Installation, Configuration and Administration of File and Print server, and Share Permis-
sions.
Installing and Configuring DHCP.
Optimization of the System and backing up mail database.
Installing oracle 8i server/client tool
Installing and Administrating Network Printing
Personal Details
Name : .
Father’s Name :
Data of Birth : 23rd June1985.
Sex : Male
Marital Status : Married
Passport Number :
Address :
Contact Phone No :
E-Mail-Id :
