Built for enterprise scale
Dedicated infrastructure, SSO/SAML, custom SLAs, 99.99% uptime guarantee, and a named success manager. Bird Enterprise is built for organizations that can't compromise.
Infrastructure built for organizations that can't afford downtime
Enterprise customers need more than a shared SaaS instance. Bird Enterprise provides dedicated infrastructure, isolated compute and storage, and custom SLAs backed by a 99.99% uptime guarantee. Your customer communications run on infrastructure sized and configured for your specific workload — not shared with thousands of other tenants.
Dedicated infrastructure. Isolated compute and storage for maximum performance and security. Your data and processing are separated from other tenants, with dedicated resources that scale to your volume without contention.
SSO & SAML. Single sign-on with Okta, Azure AD, Google Workspace, and any SAML 2.0 provider. Enforce your organization's authentication policies, MFA requirements, and session management controls within Bird.
Custom SLAs. Guaranteed response times, uptime commitments, and escalation paths tailored to your requirements. 99.99% uptime SLA with financial penalties, priority support queues, and named escalation contacts.
Security, compliance, and dedicated support
Enterprise adoption requires enterprise-grade security and hands-on support. Bird Enterprise includes comprehensive compliance certifications, encryption at every layer, and a dedicated team that knows your business — not a generic support queue.
Advanced security. Encryption at rest and in transit, SOC 2 Type II, GDPR, ISO 27001, and CCPA compliance. Regular third-party penetration testing, vulnerability scanning, and security audits ensure your data is protected to the highest standards.
Dedicated success team. Named customer success manager, technical account manager, and onboarding specialist. Your team gets proactive guidance on platform optimization, quarterly business reviews, and direct access to product engineering for feature requests.
Custom integrations. Professional services team to build custom integrations with your existing stack, migrate data from legacy systems, and implement complex workflow requirements. Enterprise customers get hands-on technical support for implementation projects.
“Bird's enterprise support and SLA guarantees give us the confidence to run our entire customer communication stack on a single platform.”
Frequently asked questions
Bird Enterprise includes dedicated infrastructure, custom SLAs with 99.99% uptime guarantee, SSO/SAML authentication, named customer success and technical account managers, priority support with guaranteed response times, custom integrations, professional services, and data residency controls.
Bird is SOC 2 Type II certified, ISO 27001 certified, GDPR compliant, and CCPA compliant. The platform undergoes regular third-party security audits, penetration testing, and vulnerability scanning. Detailed compliance documentation is available for enterprise customers upon request.
Yes. Bird's infrastructure processes over 5 trillion messages per year across 180+ countries — roughly 40% of the world's commercial email volume. Enterprise customers get dedicated resources that scale with their needs, backed by a 99.99% uptime SLA.
Enterprise customers get a dedicated onboarding specialist who manages data migration, integration setup, team training, and workflow configuration. Most enterprise deployments are fully operational within 4-8 weeks, with ongoing support from a named customer success manager.
Yes. Enterprise customers can choose where their data is stored — EU, US, or specific regional data centers. Data residency controls apply to customer profiles, message logs, and analytics data, ensuring compliance with local data sovereignty regulations.