I printed many picutres, posters and an album, and I am very happy with the experience I had with them. Something didn't go as a planned and I called customer service. I am quite demanding with custo... See more
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Great experience! The pictures I got were exactly as I asked. Right size right color, perfect delivery on time !! I’m super happy with my order and will definitely buy from here next time I have to... See more
The software to create products (calendars, photo albums) is easy to use, intuitive and simple. You have many ways to personalize your item, it is fun, fast and has great results. I received it sooner... See more
I ordered three photo albums and love it. The pictures very high quality, material seems resistant. Delivery was expected for two weeks but within one week I had received them already! Very happy
Company details
Written by the company
Estamos aquí por las historias. Las buenas, las geniales y las de «cuéntamela otra vez». Prometemos mantener tus historias tan vivas como el día en que se crearon, para que puedas recordar los buenos momentos y esperar los que aún están por llegar. La historia de Hofmann está marcada por cien años de conocimiento, innovación y calidad. La empresa fue fundada en 1923 por Carlos Hofmann, que huyó de Alemania y abrió un pequeño taller de encuadernación de misales en Valencia. Superó múltiples crisis vendiendo marcos de fotos y en 2005 comenzó a fabricar álbumes digitales, hasta el día de hoy. Hofmann forma parte del grupo Storio. Juntos, somos ocho marcas en catorce mercados. Atendemos a más de 11 millones de clientes, lo nos convierte en una empresa líder en productos fotográficos personalizados en Europa. Somos un lugar donde se crean, elaboran y comparten las historias de la vida. Un lugar donde creamos nuevas formas de transmitir recuerdos e historias entre personas y generaciones. Y donde, juntos, hacemos que la alegría sea inolvidable. Convertimos tus historias en productos fotográficos personalizados de alta calidad: álbumes y libros de fotos, piezas de decoración, calendarios y regalos. Nuestra tecnología innovadora permite personalizar fácilmente tu creación, para ti o para compartirla como regalo. Nuestros productos fotográficos están cuidadosamente elaborados para dar vida a todas tus historias, grandes y pequeñas, planeadas o inesperadas, para que puedas revivir esos momentos alegres siempre que quieras.
Satisfacción garantizada
Nos esforzamos para que tu experiencia con nosotros sea inolvidable.
¿Has tenido algún problema creando tu producto? ¿No estás satisfecho/a con tu pedido? Si algo no es como esperabas, consulta nuestro Centro de ayuda o contacta con nuestro equipo de Atención al Cliente y encontraremos la mejor solución para ti.
Contact info
Ciudad de Barcelona 18, 46988 Paterna , Valencia, Spain
- 960 324 493
- https://service.storiogroup.com/hc/es/p/contact
- hofmann.es
Últimas ofertas
3.9
Great
18K reviews
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Amazing customer service experience
I printed many picutres, posters and an album, and I am very happy with the experience I had with them. Something didn't go as a planned and I called customer service. I am quite demanding with customer service standards and they really did it amazing. Frendly, empathic and with quick solutions.
What I am not that happy is with MRV (their transport company) but I guess that is a review for MRV, not for them ;)
February 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They are not professional at all
They are not professional at all. I've ordered 2 products with a total of 3 units. 1 was delivered, 2 were not. They assumed that the packages had been delivered. After multiple contacts, they finally agreed to send the packages. They are not organized nor serious and can't deal with high demand of orders. Awful customer service. Quality of the product was medium.
December 18, 2025
Unprompted review
Reply from Hofmann
Deal Vasco,
We're truly sorry to hear that we haven't met your expectations in terms of both product delivery and service.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. Furthermore, we put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order, and that this experience has caused you such stress and led you to lose faith in our service.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 960 324 493. All our contact information is easily accessible on our website: Hofmann (https://service.storiogroup.com/hc/es/p/contact)
We appreciate your patience and understanding. Happy Holidays.
Kind regards, Hofmann!
TERRIBLE QUALITY
The quality of the photos is beyond terrible. I ordered a photo album. The platform to design the album leaves much to be desired, but I didn’t think that was too much of a problem.
Then the album itself arrived in the mail. The photos look worse than if I just printed them at home. A complete disappointment!
December 9, 2025
Unprompted review
Reply from Hofmann
Deal Gill,
We're truly sorry to hear that we haven't met your expectations in terms of both product delivery and service.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. Furthermore, we put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order, and that this experience has caused you such stress and led you to lose faith in our service.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 960 324 493. All our contact information is easily accessible on our website: Hofmann (https://service.storiogroup.com/hc/es/p/contact)
We appreciate your patience and understanding.
Kind regards, Hofmann!
Me gustaba mas antes la manera de poder las fotos
Me gustaba mas antes la manera de poder sombras ,distribuir fotos,escribir comentaris poder clippers modificar color i tamanños i ha doble pagina nohay manera ,
October 14, 2025
Reply from Hofmann
Hi Therese!
Thank you for sharing your feedback! We are pleased to hear that you found the website easy to navigate and that you are pleased with the delivery and quality of your photobook. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Your positive comments confirm that we are meeting our goals for both user experience and product excellence.
In case of any further assistance, please do not hesitate to contact us again.
Kind regards, Photobox.
The product I received is not what you…
The product I received is not what you see on your website. I feel scammed. The price doesn't match the product I received. The binding isn't like a real photo album; it's like a newsstand magazine.
October 23, 2025
Unprompted review
Overall excellent experience
Good products, very useful downloadable design app for working offline, usually very prompt service (often ahead of estimated delivery date) and free (shareable) online versions available almost instantly. To date, for me, an excellent service, highly recommend.
September 3, 2025
100% recommendable
The software to create products (calendars, photo albums) is easy to use, intuitive and simple. You have many ways to personalize your item, it is fun, fast and has great results. I received it sooner than expected, perfectly well packaged. Great experience!
September 5, 2025
Unprompted review
Horrific service
I placed an order on the 11th of August. Tracking said it was delivered but was not. So I ring customer service multiple times. Each time they change their delivery terms. Not customer friendly at all as they answer in a very sassy way. Would never buy again from here.
September 4, 2025
Unprompted review
Reply from Hofmann
Dear Tamara,
We’re very sorry that you’re still waiting for your order and that your experience hasn’t met your expectations. In order to help you, please contact us again via one of the channels available at the link below, providing the following information: the email address registered to your account and your order reference number https://service.storiogroup.com/hc/es.
We will be happy to assist you personally and analyze your case in more detail.
Best regards, The Hofmann Team.
Very disappointed..
Very disappointed... I ordered a photobook as a gift to a friend that I am visiting in another country. I received an email from Hoffmann a week ago mentioning that they had delays. I called and they were not able to assure me I would have the book before I leave on my trip, so I asked them to cancel my order, as it would lose it´s use if it came too late, it was quite pricey and it had yet to be produced... They refused to cancel, even though in their T&C they say you can cancel before it starts production... Customer care gave me contradicting answers and explanations every time I talk to them, it´s now officially too late to receive the book, 200 euros wasted :(...
August 13, 2025
Unprompted review
Reply from Hofmann
Hello Marianne,
We’re truly sorry to hear that your experience with your order did not meet your expectations. We’ve responded to your inquiry via email, so we kindly invite you to check your inbox. If you need any further assistance, please don’t hesitate to contact us through any of our support channels. We’ll be happy to help you as soon as possible: https://service.storiogroup.com/hc/es.
Best regards,
The Hofmann Team
Disappointing and frustrating.
Disappointing and frustrating.
After an update to the Hofman app, all my files were lost. No warning, no way to recover them, and no real help from customer service. Just gone—hours of work, wasted. The worst part is their total lack of accountability: generic responses and zero solutions. Unacceptable. I won’t be using this platform again.
August 8, 2025
Unprompted review
Reply from Hofmann
Hello Silvia, sorry for the inconvenience. To offer you the best possible experience, we have made significant updates to our creation tools and changes to our product selection. At Hofmann, we place great importance on customer feedback, as your satisfaction is our top priority.
Therefore, if there is anything we can do to help you have the best possible experience with Hofmann and the new application, please do not hesitate to let us know your doubts, in any of the available ways of contact https://service.storiogroup.com/hc/es and if there is anything we can do to improve it. Best regards, Hofmann Team.
I have not received my product yet and…
I have not received my product yet and it’s been over a month ago since I ordered it.
July 18, 2025
Reply from Hofmann
Hello Marcel:
We're sorry to hear that your experience with your order hasn't met your expectations. If you feel it is appropriate, please reach out to us through one of these channels: Hofmann https://service.storiogroup.com/hc/es/p/contact, so we can assist you further. To ensure the protection of your data, please provide us with your order number and email address so that we can help you in the best possible way.
Best regards,
Hofmann Team.
older version
as other people said i think the older version was obviously better. Maybe you should change to the oldest one.
July 27, 2025
Unprompted review
Recommend 100%
I ordered three photo albums and love it. The pictures very high quality, material seems resistant. Delivery was expected for two weeks but within one week I had received them already! Very happy
July 12, 2025
Unprompted review
Fantastic product
April 16, 2025
It's a rip-off.
It's a shame of a company. The first time I use Hoffman and I have created an album. When I finished I saw that there is a high percentage of 40 percent discount but they still make you pay 100 euros when other album companies pay 50. Here they charge you 50 at the beginning and all the other pages of extras. Unbelievable. It's a rip-off.
April 5, 2025
Unprompted review
Reply from Hofmann
Hi Sara!
Thank you for taking the time to write us a review on Trustpilot!
Sara, we are sorry to read that the price of your item was too high even with the discount, we understand the importance of affordability for our products, and we strive to make our products available and affordable to everyone.
Please make sure to contact the Hoffman team if you require further assistance with this or anything else, you can find the contact link here: https://service.storiogroup.com/hc/es
Kind regards,
Very good products!
March 14, 2025
Wonderful!
What a fantastic company! I ordered an aluminium print as a gift for my husband. Ordering was easy, I was updated throughout the process via email and my print was delivered within 48 hours. Outstanding service. I'm already considering a second order. Highly recommended.
March 3, 2025
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