Square UK Reviews 3,579

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease of setting up and using the service, with many appreciating the quick payment processing and next-day transfers, even on weekends. People find the product and mobile app user-friendly and reliable, making it simple to take payments and manage transactions. The customer support is also often praised for being responsive and helpful. However, some people were dissatisfied with the customer service, citing slow responses, unhelpful agents, or unresolved issues. A few other people also felt that the dashboard and navigation could be confusing, and some experienced account blocks or holds on payments, leading to frustration and delays.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the seamless and intuitive... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the ease and speed of setting up and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers, like those in the salon business,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express frustration... See more

Product

Consumers find product to be ambiguous. Many reviewers praise it as the "best in the game," highlighting its... See more

Based on these reviews

Rated 4 out of 5 stars

The key box that square ticks is seamless connectivity between the device and the app. After years of frustration with the paypal reader, square is easy, and the choice of using it a no brainer given... See more

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Rated 4 out of 5 stars

Had been recommended by a friend as the best way to take donations for the charity I am supporting when raising funds for an event I've entered. Was fairly easy to set up, although probably took me l... See more

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Rated 4 out of 5 stars

It was easy to set up an account with Square. The fees are reasonable and I can set up multiple offerings for online and in person purchase which is really useful. I do however find the dashboard a bi... See more

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Rated 4 out of 5 stars

We are a very small crafting studio, providing workshops and the odd bric a brack. Our sales are sporadic and this was the most cost effective system and we have been pleasantly supprised at how conve... See more

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Rated 5 out of 5 stars

Brilliant company. So simple to set up. Next day settle. Better fees for international cards. I’m do glad to join square. Was getting ripped off with delayed settlement with Worldpay. Take payments a... See more

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Rated 1 out of 5 stars

Opened an account with Square as I’m a new business, as Square is one of the largest companies I was promised low fees and no hassle. How wrong could I have been? Took my First card payment and my ac... See more

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Rated 5 out of 5 stars

Absolutely amazing ! Easy and fast. I don't even remember how I did it few days ago which means was a very good experiences no headach at all. Payment and summary arrived next day morning. Extrawag... See more

Rated 5 out of 5 stars

If you want no hassle sign up simple and quick this is the company to use. If you want to take card payments and get paid the same day then you have definitely come to the right place. Large payments... See more

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Rated 5 out of 5 stars

Was able to sign up online very rapidly, download the app, connect to my bank account, all within an hour. Because the iPhone app has "tap to pay" built in to the phone I didn't even need to buy hard... See more

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Rated 5 out of 5 stars

From ordering to being ready to take payments took less than 24 hours. Simple easy to follow instructions and my business bank account is linked to Square. I look forward to taking card payments when... See more

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Rated 5 out of 5 stars

I love Square! I started using square around 2 years ago using their appointments to allow online booking. (Im a Beauty Therapist) and its so easy to use! I love that its free for my needs too. I now... See more

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Rated 5 out of 5 stars

Taking payments on Android and Apple devices with no additional hardware is brilliant. Setting up the account was quick and easy, and then setting up our item list and pricing was plain simple. Exce... See more

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Rated 5 out of 5 stars

Highly recommended easy setup get paid very fast especially good for a new buisness and have good communications unlike other card processors like stripe who hold your money in the beginning for 7... See more

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Rated 1 out of 5 stars

Nope! Been trying to set this up for two days now. Hours of being sent to log in to my bank account and no further. Repetitive system with no ending, finalising or payment method. Unfortunately there... See more

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Rated 1 out of 5 stars

i had square for my business. after paying this company thousands of dollars. they closed my account saying they dont support the types of transactions i made. but they didnt mind taking their percent... See more

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Rated 4 out of 5 stars

I need a QR code to take payments as the PayPal variant just wasn't working - asking people to log in and such like. Got set up with Square really quickly and people love the functionality - I've don... See more

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Rated 5 out of 5 stars

This is a great product with good reporting features. My clients feel reassured they are paying me through Square. I also had a query yesterday and customer service got back fast, investigated my quer... See more

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Rated 1 out of 5 stars

I signed up with Square and my first payment went through, but every payment after that was immediately put on hold. Each time, I submitted all the documents they asked for—more than enough to verify... See more

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Rated 5 out of 5 stars

I was to have my first ever stand at a craft fair and needed to be able to take card payments. Square was very easy to set up and it worked well on the day, despite there being little or no mobile... See more

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Rated 5 out of 5 stars

Square Card Payments is fast, easy to use, and very reliable. Transactions go through smoothly, the app is simple to navigate, and the fees are clear. Perfect for any small business—highly recommende... See more

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Rated 5 out of 5 stars

Having just started a business, and not yet knowing how many card payments I'll be taking, Square offered a quick, easy and very cost-effective solution. When I wanted some additional material to... See more

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Rated 5 out of 5 stars

Jay was very helpful throughout the process of comparing different options and seeing what was best for us at our location. Friendly and knowledgeable, but without being pushy. Product itself is fully... See more

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Rated 5 out of 5 stars

So pleased I chose to change my payment method to Square. I have a business where every item is unique and I have only one specimen. PayPal shot themselves in the foot when they introduced no refund o... See more

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Rated 5 out of 5 stars

I decided I should use a card payment system for a craft fair that I was selling at. I did a bit of research and found that the square option best suited my needs. It was extremely easy to set... See more

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Rated 5 out of 5 stars

I moved to Square a year ago after several bad experiences with another similar company (mentioning no names but you've all heard of it). Square is superior in every way. I totally recommend Square.

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Rated 5 out of 5 stars

From downloading the app, connecting my bank, through to connecting my card reader, it's been as close to an intuitive experience as I have had with this kind of tech. I was a little unsure about sett... See more

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Rated 5 out of 5 stars

Amazing, had problems with other companies. And Alex from support truly went above and beyond to help me with any of my issues fantastic costumer support. Highly recommend

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Rated 5 out of 5 stars

Never a problem. Payments perform like clockwork. Even get paid same day sometimes. A lot of useful analysis. Competive fees.

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Rated 5 out of 5 stars

I had a couple of problems using my new card reader for the first time. I reached out to them and received a very polite, respectful and helpful response first time. Definitely recommend.

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Rated 5 out of 5 stars

At Skyline Property Surveys, we’ve been using Square UK to handle our payments, and it’s been a genuinely smooth and reliable experience. The setup was quick, the hardware is easy to use on-site... See more

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Rated 5 out of 5 stars

Very quick and easy to connect bank account, download the ap and get going. Only using the card payment terminal at the moment but will ad more as I go

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Rated 5 out of 5 stars

Signing up is easy. We needed to use our phone as a POS and this app have us exactly that. Taking payments was intuitive, super quick and everything was super smoooooooth. Thank you!

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Rated 5 out of 5 stars

I called because I was having problems with tap to pay. Monica from the Square UK support line was outstanding. She called back to explain Plaid to me in detail and solved my issue for my pop up shop... See more

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Rated 5 out of 5 stars

Seamless, links quickly with bank and Xero, ideal form of payment, makes my life easier not having to carry around a card reader

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Rated 5 out of 5 stars

Ive been with Square for 2 years now and it has been amazing for my salon business and i would highly recommend. Yes the fees are slightly higher than other payment processors but with next day transf... See more

Rated 5 out of 5 stars

Been with square a year today, and honestly not had one issue.. never need to contact customer service and the terminal has never let me down

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Rated 4 out of 5 stars

Good service but I could not get my touchpad to link with my phone despite trying all options. I wonder if it malfunctioned. Luckily I had set up the tap phone facility.

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Rated 4 out of 5 stars

My son uses Square in his hospitality business and is very happy with it. I found the set up procedure a bit clunky near the end but I was stressed and in a hurry, I needed to use it 4 hours after set... See more

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Rated 1 out of 5 stars

After 6 years being a customer, account deactivated without giving any reason. When contacted support, they said they couldn't provide more details. When I said what I should do with hardware, I wa... See more

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Rated 1 out of 5 stars

If i could give no stars i would. Bought the card reader and downloaded the app. Repeatedly tried to complete the personal settings so I could pair the device but despite trying several times and c... See more

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Rated 2 out of 5 stars

Just "finished" a chaotic on boarding for 4 locations in Nottingham with Kerry and Luke. Everything started ok, but due to our menu being uploaded via AI and after being promised they would do... See more

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Rated 1 out of 5 stars

Idiots on the customer service line. All other providers begging for me to switch over after 100k in the first two months of 2026, refusal to drop rate. Might as well have a robot sp... See more

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Rated 5 out of 5 stars

As a small, one-man operation making wildlife habitats in my retirement, I don't want to be burdened with onerous accounting systems. Square not only makes card payments possible at the various stree... See more

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Rated 5 out of 5 stars

Easy to set up everything for my business, I wish that in future Square give the opportunity to the customers to leave the reviews public not just via email.

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Rated 1 out of 5 stars

My company have used Square for over a year. Last week we couldn't take a payment from a customer - the error message read 'complete verification.' We had completed verification when we first opened t... See more

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Rated 5 out of 5 stars

Easy to set up, although I went round the same questions a few times. Then easy to link to my bank account. Mainly using this app for car boots sale and flea markets for customer that don't have cash.... See more

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Rated 1 out of 5 stars

The worst customer service we have ever received. A payment was made using square they have kept the money, once my partner has filled out the questions they’ve said they are keeping a large amount of... See more

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Rated 5 out of 5 stars

Square was easy to set up and meets all of my needs - especially the pay app, meaning I can take payment wherever I have my phone.

Company replied

Rated 5 out of 5 stars

The Square POS mobile app is very user friendly and easy to use and you receive the moneys from sales the next day which is really good

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Card Processing Service
  3. e-Commerce Solution Provider
  4. Payment Service

About Square UK

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by business owners like you.

“Square gets you cash the next business day.”

— Andy Luu

Co-owner, Maui Poke, London

“It takes less than 30 minutes to train staff on Square’s POS system. People who have used other POS systems say Square is the easiest to use.”

— Joss Webb

Owner, The Pigs Nose Inn Pub, East Prawle

“I wanted a booking system, card reader, and marketing tools for email blasts. Square provides everything I need, working smoothly together and saving me a lot of hassle.”

— Lois Williamson

Founder & Owner of Si Belle, London

“Looking at the Square Dashboard helps us plan inventory and manage staff, so nothing’s wasted”

— Tony Halsam

Retail Manager, Mikkeler, London

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than £200K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Take card payments and get paid fast

With Square you get your funds next business day as standard

Plus, with our Instant Deposit service, you can choose to get your funds right away for an extra 1% fee.

Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

Fast and efficient service once…

Fast and efficient service once onboarded.

April 10, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks so much for your kind words! We’re glad to hear the service feels fast and efficient once you’re up and running. If there’s anything we can do to make onboarding even smoother, we’d love your feedback!

Rated 4 out of 5 stars

Very good company.

April 4, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for taking the time to share your experience and leave a review! We appreciate you.

Rated 1 out of 5 stars

Domain transfer disaster

About a month ago we asked Weebly (now Square up) to unlock our .co.uk domain so we could transfer to a different hosting company. I followed the advice on their help pages to do this myself. It didn't work. Their help pages explained it wouldn't work for .co.uk domains and advised contacting their support. We did this via email, chat and even by phone but they did not unlock our domain. They repeatedly sent us the same instructions from their help page. The instructions that their own help page say don't work for .co.uk domains. They did this even after we sent them a screen recording of their instructions failing to work. In the end I threatened to report them to Nominet. At this point they complied, without apology or explanation.

The worst 'customer support' experience ever. They did not seem to communicate with each other or bother to keep track of previous interactions. I am still not sure I was actually communicating with humans rather than AI bots.

March 11, 2026
Unprompted review
Square UK logo

Reply from Square UK

We’re really sorry for the experience you’ve described, and we appreciate you taking the time to spell it out so clearly.

You were right to expect that our team would recognize the limitation with .co.uk domains and handle the unlock for you, instead of repeatedly sending you the same self‑service instructions after you’d already shown they weren’t working. The experience falls short of the support and accountability we aim to provide.

We’ve shared your feedback with the relevant teams so we can improve how we handle .co.uk domain transfers, make sure our guidance is accurate, and avoid putting other customers through the same back‑and‑forth. We’re sorry again for the frustration this caused and will use your experience to improve how we support customers going forward.

Rated 5 out of 5 stars

Easy to set up and use immediately

Easy to set up and use immediately. Intuitive product.

April 11, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for the great feedback! We’re glad to hear it was easy to set up and intuitive to use right away—that’s exactly the experience we aim for.

Appreciate you taking the time to share this!

Rated 1 out of 5 stars

Terrible support, no help

Terrible support, can not login sms system does not work at all on laptop you can do another options also do not work, when you contact support they only waste your time and say I have to make a phone call for security reasons, theu have to ask some things , what they can do perfectly in the chat no they want you phone an expensive number, what I refuse 2 systems to get in, not working, support just closes the support chat super bad make your sms work or just close down otherwise your problems do not need to cost me money, tried 3 supports chat all useless and dumb yeah clicked the facebook logo on the site no page of square not anything on facebook so how you going to fix this first telling me terrible they tell you to phone expensive number now you say the same in the end???? meaning, you do not care at all just defending the unprofessional behavior of you people, support just cut you off multiple times, support knows the problem of sms and nothing is done, because many people complain you come here only to defend the company for what you guys are not dealing with the problem what so ever... you can phone me to get this resolved, will ya? probably not just talk talk talk and doing nothing that is SQUARE SUPPORT, i can not login my account because SQUARE not doing anything your system fails many people complain not fixing it just phone this number and driving me up to costs is that how you run your business? pathetic unprofessional

April 9, 2026
Unprompted review
Square UK logo

Reply from Square UK

We're really sorry for the experience you’ve had trying to log in and for how frustrating this has been. It’s absolutely not the kind of support we want you to receive. It sounds like you’ve tried multiple times, your SMS codes aren’t working on your laptop, the backup options haven’t helped, and then you were told to call an expensive phone number, only to have chats closed on you. That’s incredibly frustrating, especially when you’re just trying to access your account. For some security reviews we do sometimes need to complete a quick phone check, but you shouldn’t be stuck when the login methods themselves aren’t working. We want to help you get back in as quickly as possible - if you have a chance, please reach out on social media or another support option so that we can get you a support code to call in and unlock your account.

Rated 1 out of 5 stars

Account deactivated after 6 years

After 6 years being a customer, account deactivated without giving any reason.

When contacted support, they said they couldn't provide more details. When I said what I should do with hardware, I was told I should look for other payment providers.

April 7, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thank you for the review and we are so sorry to read about this experience. The advice you received about finding a new provider was not accurate and we will follow up with that support team immediately. Looking at your case, we’ve identified that the business on your Square account is now listed as dissolved by Companies House. To continue using Square, you’ll need to open a new Square account under an active business. While your current account will no longer be supported, you can create a new one and we can help you migrate any information over if you are open to reaching out to us again. We are also available on social media or messaging if you don't want to use email or phone.

Rated 4 out of 5 stars

Everything seems to run very smooth

Everything seems to run very smooth

April 6, 2026
Unprompted review
Square UK logo

Reply from Square UK

Glad to hear everything’s running smoothly—that’s exactly what we like to hear! Thanks for taking the time to share your experience.

Rated 1 out of 5 stars

Opened an account with Square as I’m a…

Opened an account with Square as I’m a new business, as Square is one of the largest companies I was promised low fees and no hassle. How wrong could I have been?
Took my First card payment and my account was blocked with them requesting further information provided it all but they still said they needed more and was left unable to access funds and delays on new construction within my company

March 27, 2026
Unprompted review
Square UK logo

Reply from Square UK

We apologize for the frustrating experience. It looks like our Account Services team reached out by email and on your online Dashboard requesting some more information. For your security, the form can only be completed through the secure portal on the Dashboard. Once the form is complete/submitted, they will follow up with you within 1-2 business days verifying that they got the information they needed. From there, they'll be able to advise on the status of your transfer as well. Please feel free to reach out to us via our support channels if you would like us to help you.

Rated 5 out of 5 stars

very professional

very professional , easy to follow, user friendly

April 5, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks so much for the kind words! We’re glad you’re finding it professional, easy to follow, and user-friendly—that’s exactly what we aim for.

Rated 3 out of 5 stars

Good platform good systems

Good platform good systems, but very expensive

April 3, 2026
Square UK logo

Reply from Square UK

Hi! Thanks for leaving a review and for the feedback around the fees. We hear you and will pass this on to our development teams.

Rated 5 out of 5 stars

Love it

Love it, best in the game I’ve had no problems

June 30, 2025
Square UK logo

Reply from Square UK

We're happy to be best in the game for you! Thanks for taking the time to leave a review about your experience with us. 💛

Rated 3 out of 5 stars

I have been with Square for a long…

I have been with Square for a long time, I've have not had issues as they never contact or bother you they just take their cut and everyone is happy however, they have recently contacted me explaining i have issues on my account and telling me i have other directors, they give me information of other people that were not in my company, and clearly broke GDPR, they couldn't be bothered to even call me and explain the reason behind this or give any reassurance that this was a one off situation, I'm disappointed and will be looking for a more secure company to deal with.
14.04.2026 To be fair I have had comprehensive feedback on this, and I am satisfied with their comments, and the learning from this situation,
No data was breached.
Thank you Lucy for the detailed feedback, I have changed my star rating now to three,

March 27, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for taking the time to share this, and I’m really sorry for the experience you’ve had — especially around your data and the way this was communicated to you. This isn’t the level of care, clarity, or security we want any seller to feel they’re getting from us. We take data protection and GDPR obligations very seriously, and what you’ve described doesn’t match the standard we aim for. If you're up for it, please reach out to our support team again so that we can go over the account details with you and get you set up again.

Your feedback is being shared with the relevant teams so we can review both how your account information was handled and how we communicate in situations like this. We understand how important trust and security are when choosing a payments partner, and we’re sorry we’ve fallen short of your expectations here.

Rated 5 out of 5 stars

Ken @ Sqaure - Top level service

I had an outstanding experience with Square from start to finish. The entire process was completely hassle free, and everything was handled with a high level of professionalism and care.

A special mention has to go to Ken, who provided top-tier service throughout. His attention to detail was exceptional, and he demonstrated a genuine understanding of hospitality needs, which made a real difference. Ken ensured that every aspect was smooth, efficient, and tailored perfectly to what was required.

It’s rare to find such a seamless experience combined with such personalised support. I would highly recommend Square to anyone looking for a reliable and customer focused service.

March 31, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks so much for sharing your experience with Ken! He'll be delighted to know he was able to help you get signed up seamlessly. We appreciate you taking the time to leave a review and wish for abundance for you and your business. ✨

Rated 4 out of 5 stars

Square is great and easy to use

Square is great and easy to use. The only thing I'll say is that we have to keep reconnecting the hardware pretty much every time we take a payment.

March 30, 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for your feedback—we’re glad to hear you find Square easy to use!

We’re sorry to hear about the hardware needing to reconnect each time—that’s definitely not the experience we want for you. This can sometimes be related to Bluetooth connectivity, device settings, or firmware, and it’s something we’d want to take a closer look at.

If you’re open to it, please reach out to our support team so we can help troubleshoot and get things running more smoothly. We appreciate you taking the time to share this—it helps us improve.

Rated 5 out of 5 stars

I’ve used Square for one year now and…

I’ve used Square for one year now and everything about it is brilliant, the system was so easy to set up, seamless transactions, instant funds withdrawal and itemised receipts with logo and all business details, the customers like it too with a clear display of total payment, purchases and contactless screen, would highly recommend Square.

March 29, 2026
Square UK logo

Reply from Square UK

Thank you for leaving a review! We love that you love the system and we are really happy that things have been easy to set up and run. Thank you for being a Square Seller. :)

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