Nick Blanton

My company has used Total Cadconvertor and CadConvertorX SDK for over 10 years, purchasing many copies during this time. After migrating servers, I couldn't reactivate the product using the previously paid exe and license key, as it said the key was incorrect. Support informed me that the key should work with the matching exe and license file from the time of purchase, but it wouldn't activate the newest version, which I didn't expect it to. Despite having the correct files, it still didn't work, effectively blocking me from using the software I purchased.

Support then told me I needed to pay $950 to get the latest version. This X SDK version is just a .dll with no notable new features in the past 10 years, except for a 64-bit version and some bug fixes. This feels like a money grab, and I am now looking for alternatives. There is no reason for this, and it just forces them to lose a long-term repeat customer.

For the reply: I don't think you should have to support it indefinitely either, but I know the keycode worked when I originally installed it with this exact version. You have stated it should work. The keycode is magically blocked now once it is out of support. I am sure you can imagine why I am upset. You could at least send me an "old" version, or keep a repository of old versions available to your customers online.
I still use an 10+ year old version on another application and haven't had to update it. There are no new features, maybe a few big fixes. Anyone can look at wayback machine 10 years ago and see the feature list is identical.