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Customer Satisfaction Survey: Duet Erode

The document appears to be a questionnaire for a study on customer satisfaction with Duet vehicles in Erode Town. It contains 26 multiple choice and open-ended questions regarding customers' demographic information, how they learned about and chose their Duet vehicle, their ownership experience and level of satisfaction regarding various attributes like price, performance, service, spare parts availability and resale value. The questionnaire aims to collect both quantitative and qualitative feedback to evaluate customer satisfaction and identify areas for improvement.

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King Krish
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253 views6 pages

Customer Satisfaction Survey: Duet Erode

The document appears to be a questionnaire for a study on customer satisfaction with Duet vehicles in Erode Town. It contains 26 multiple choice and open-ended questions regarding customers' demographic information, how they learned about and chose their Duet vehicle, their ownership experience and level of satisfaction regarding various attributes like price, performance, service, spare parts availability and resale value. The questionnaire aims to collect both quantitative and qualitative feedback to evaluate customer satisfaction and identify areas for improvement.

Uploaded by

King Krish
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

QUESTIONNAIRE

A STUDY ON CUSTOMER SATISFACTION TOWARDS


DUET WITH SPECIAL REFERENCE TO
ERODE TOWN

1.

Name

2.

Address

3.

Gender

: a) Male [ ]

b)Female

[ ]

4.

Age

: a)18-25 [ ]

b) 26-30

[ ]

c) 31-35

5. Marital status
a) Married

[ ]

b) Unmarried

[ ]

6. Educational Qualification
a) Illiterate

[ ]

b) School level

[ ]

c) Under Graduate

[ ]

d) Post Graduate

[ ]

[ ]

7. Occupation
a) Business

[ ]

c) Private Employee [ ]

b) Professional

[ ]

d) Govt. Employee

[ ]

e) Others (specify) ________________.


8. By which source do you know about this vehicle?
a) Advertisement

[ ]

c) Friends & Relatives [ ]

b) Show room visit

[ ]

d) Newspaper & Magazine [ ]

e) Others (Specify) ________________.


9. What type of model do you have?
a) RTR 160 FI

[ ]

b) RTR 160 Refresh [ ]

c) RTR 160

[ ]

d) RTR 180

[ ]

10. Which factor influenced you to buy this vehicle?


a) Price

[ ]

b) Design style

[ ]

c) Color

[ ]

d) Mileage

[ ]

e) Disk break [ ]

f) Others (Specify) ________________.

11. Mention the mode of payment?


a) Cash

[ ]

b) Installment

[ ]

c) Loan

[ ]

d) Others

[ ]

12. What type of color do you have?


a) Black

[ ]

b) Red

[ ]

c) Yellow

[ ]

d) Gray

[ ]

13. How long do you possess this vehicle?


a) Less than 1 year [ ]

b) 1 to 2 years

c) 2 to 4years

d) More than 4 years [ ]

[ ]

[ ]

14. What do you feel about the price?


a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied [ ]
15. How many kms do you ride per day in approximately?
a) Less than 30kms

[ ]

b) 30-40kms

[ ]

c) 41-50kms

[ ]

d) Above 50kms [ ]

16. What is your opinion about the performance of TVS Apache?


a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

c) Dissatisfied

[ ]

e) Highly dissatisfied [ ]
17. Are you satisfied with the authorized service centre?
a) Yes

[ ]

b) No

[ ]

a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied [ ]

If yes, how do feel?

e) Highly dissatisfied [ ]
18. Are you satisfied with the distribution channel?
a) Yes

[ ]

b) No

[ ]

19. Have you bought this vehicle as?


a) New

[ ]

b) Second hand [ ]

20. Before buying this vehicle did you posses the same company vehicle?
a) Yes

[ ]

b) No

[ ]

If No, please write the company--------------21. What do you feel about availability if spare parts?
a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied

[ ]

22. How do you feel the resale value for this vehicle?
a) Highly satisfied

[ ]

b) Satisfied

[ ]

c) Neutral

[ ]

d) Dissatisfied

[ ]

e) Highly dissatisfied

[ ]

23. Do you have any idea to changes the present vehicle?


a) Yes

[ ]

b) No

[ ]

If yes, please mention the vehicle-------------------- or do you will purchase same


company product or otherwise please specify-------------------------------

24. Monthly Income


a) Less than Rs. 15,000 [ ]

b) Rs. 15,000 - Rs. 30,000 [ ]

c) Rs.30, 000-Rs 60,000 [ ] d) Above Rs. 60,000

[ ]

25. Rank the problems faced by you in this vehicle

[Link]

PROBLEM

Price

Fuel consumption

Mileage

After Sales Service

Comfort

Pollution

RANK

26. Give your suggestion to improve duet vehicle?


--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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