MRI Software Reviews 3,278

Our client success manager Emma has been extremely helpful since joining the MRI team. She is a fantastic addition to the team and is working on resolving our backlog of development work. She is t... See more

We figured out why the client was not receiving the emailed access to all of the contracts along with her password when the CTMe contracts support team member verified that my emails sent 5 different... See more

First - The People - Gilbert was great, but to be quite honest everyone I have dealt with have been top drawer. Second - The Product - I'm 72 year old and even I find MRI Software easy and intuiti... See more

We had such a wonderful time being trained by Unathi Mange at MRI. From start to finish, and she never made anyone feel rushed or left behind. which made the entire experience not only educational b... See more

I called about missing signature boxes for me and my co-listing agent. The person I first spoke to was very polite and apologized but had to turn me over to tech support. That person said they would l... See more

MRI is always there for us. Their customer service is top notch . Technology can be tough and solutions or fixes may take time however they follow an escalation process until an issue is resolved.

Friendly staff. Weekly follow up messages when the issue takes longer than expected. Not so positive would be sometimes agents don't fully listen to the problem before creating the ticket. Our staff... See more

I can't say enough about Erin Jones, I had a couple of documents that needed to be input into smart templates, she got back to me quickly and got them uploaded right away.

The MRI support personnel was very kind and tried helping but due to the complexity of our books she did not have the answer I needed. I used the reports I knew to be best which were not the reports s... See more

I have used Lindsey software for almost 15 years. It is the only housing software I have used so I can't compare it. It serves our needs and seems to be more reliable now than previous years. I mis... See more

I use CTME/CTM regularly for real estate contracts, and when something doesn’t populate or a deadline is tight, support has been responsive and helpful. They get to the point, troubleshoot quickly, an... See more

We are currently going through an asset verification and the support given to us by Tim and the team has been really good. The engagement and solutions the team now brings has been greatly appreciat... See more

Definitely makes completing the HUD required forms a lot easier and quicker. Support personnel are knowledgeable on HUD information and answer my questions quickly. Only complaint is how long I am o... See more

For some reason, when I email listings they are not being received by my clients. The problem is not fixed yet,,, I just sent a listing and my client did not receive it. This issue was resolved, it... See more

I appreciate notifications of things that need to be signed so things don't fall through the cracks. Lots of moving parts in real estate sales & "another pair of eyes" is much appreciated!

when you get someone who speaks English, the response is fabulous. I struggle trying to understand Phillipinos who are not so well versed. Otherwise, the program works quite well.

The customer service is fantastic! I wish there was a spell check system in place for the email section at least. Typos are easy to make especially when typing via a phone screen.

Whenever I have a problem I cannot solve, I call support. Gilbert is especially helpful and I have spoken with him on several occasions. He is very patient and explains the solution or researches it... See more

We've been using MRI Property Management for our property management needs for 20+ years, and I can't say enough good things about it. The platform is robust, feature-rich, and handles everything f... See more

They assisted with a tech issue with no hesitation. Walked me through the process and stayed on the phone until we had resolve. She was patient and professional.

The young lady that helped me change my password was very kind and understanding, she stayed with me even when I was trying to figure out a new password.

I was having trouble changing my password. The technician patiently explained what I needed to do and stayed with me until I successfully completed the change.

Every time I call, your customer service is very efficient and very quick to respond and help me. I do appreciate this. Thank you.

The rep I used was extremely professional and patient. It's appreciated at how well she helped me and guided me through the steps to get me going again

The MRI consultant provided enough information for me to work with our InfoSec team to regain access to MRI with the Citrix server. Extremely helpful, much appreciated.

HAB staff are great to work with. When an issue needs to be address, they are on it and assist with getting the matter resolved.

I was amazed at the quick response to get my account reactivated and running again, Thank you so much!

The customer service is great but the website is not as user friendly. Having to enter everything in multiple times for each person (ie.... our maintenance techs have multiple properties they are on... See more

Kylle is great. He is on top of making sure customer are treated with respect. He is helpful and respectful in every way.

The company were helpful with a question we had and made a feature change to their software to further support this.

The software is easy to work with and if I have questions, Support is always available and very knowledgeable.

Cortez Woods has been consistently helpful. He has always resolved the issues we have raised.

Customer Service was quick to fix my problem. One simple email and it was done and well communicated.

Our experience with MRI Software CAFM has been excellent. The system has streamlined our work order management and preventive maintenance through strong automation and real-time tracking. It has impro... See more

VERY KNOWLEDGABLE TECHS. AND I APPRECIATE THEIR PATIENCE AND DELIGENCE TO GET A JOB DONE.

We have been using MRI for both commercial and residential properties for about 4 years. We like the automation of CAM recs and CAM budgets, the accounting and AP modules are pretty standard, but the... See more

The support team at CTM is great. The system can be difficult to use but they are always there to help.

It was a quick process to resolve my issue and the associate was very friendly

Alway available for helping you through any questions or issues you may have.

I've never had a good experience trying to resolve issues until yesterday. The technician was great. The phone was answered in a timely matter which was new to me. I'll see how it goes in the future.

Customer service was fast and professional and handled my request super fast. Eye happy with the results.

Nothing went wrong. The phone was answered in a reasonable amount of time. The lady was professional and very helpful.

Best software I have used. User friendly and slick design. Customer service is quick and knowledgable.

Its so nice to call customer service and a kind individual helps you fast.

customer service is always available patient and knowledgeable not to mention friendly and efficient old world service with a smile

It takes too long to get answers needed. I have dead lines to meet and I cannot wait days to get things done. I made journal entries to fix the issue, but the prior year journal doesn't work as expe... See more

Great tech! You guys are always so patient whenever I call with questions. Thank you for hiring great people

Very efficient and easy to use! Property Tree helps us manage communication and workflows smoothly. Highly recommended for property managers.